Sr. Program Manager, Strategic Accounts

We are seeking a Sr. Program Manager to join our AWS Strategic Accounts organization. In this external customer-facing program management role, you will support one of our Independent Software Vendor (ISV) strategic customer’s commercial/contract administration activities across multiple internal cross-functional teams (e.g., AWS Strategic Customer Engagements (SCE), Legal, Finance/FinOps, Enterprise Support, Partner organization, Engineering, as well as regional teams). You will engage with the customer’s partner teams to conduct multi-party contract and agreement reviews for execution, evaluate pricing options, perform acquisition integrations, and coordinate across geographies. The PM will manage private pricing agreement (PPA) credits by performing ongoing tracking and resolution of credit process, including reconciliation of discrepancies. Externally, you will serve as the operational bridge to the customer’s partner management organization, ensuring aligned messaging, efficient decision-making, and consistent cadence execution. Our Strategic Accounts organization supports the largest, most complex customer relationships in AWS. These accounts are unlike any other, with large teams and multiple cross-functional workstreams, and customer requirements extend beyond standard protocols. Account-based program management exists here because the sheer scale and operational complexity of Strategic Accounts demand dedicated, embedded program leadership to coordinate customer specific requirements and account-specific initiatives and mechanisms. If you are excited about enabling high-performing teams at scale, building mechanisms that create leverage for senior leaders, driving operational excellence across multi-stakeholder programs, and leveraging generative AI to transform how organizations operate, we would love to hear from you.

You will be a critical enabler for account leadership, providing comprehensive program management support across the full lifecycle of commercial activities, account operations, and strategic initiatives. You will maintain a holistic view of your supported account, driving consistency, standardization, transparency, and continuous improvement across the organization. You will interface with customer partner organization and account leadership, ensuring alignment and accountability across complex, multi-stakeholder programs. You will translate leadership priorities into executable program plans, build governance frameworks that create visibility at every level, and design repeatable mechanisms that enable your supported organizations to operate at a higher level than they could without you. You are encouraged to think big, invent, and take ownership. You will not simply manage programs handed to you, you will identify operational gaps, propose solutions, and build mechanisms that scale. You will champion generative AI adoption within your workflows and across your supported teams, continuously seeking opportunities to automate, accelerate, and improve how the organization operates. Successful candidates will have a strong program management background, demonstrated ability to operate autonomously at a strategic level, excellent organizational and communication skills, and a track record of driving operational outcomes in ambiguous, fast-paced environments. You will be a peer leader who gains stakeholder buy-in, influences without authority, and creates leverage for the leaders you support. Key job responsibilities You will establish a deep understanding of your account's operational rhythms, leadership priorities, and team dynamics. You will be responsible for four core focus areas: 1/ Commercial / Contract Administration Commercial acumen and contract coordination. Ability to understand and coordinate complex pricing agreements, amendments, and credit mechanisms across internal teams (SCE, Legal, Finance) and external partner counterparts. This includes managing approval