Customer Care Tenant Management Analyst

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

Our Customer Care team is a highly organized, customer-centric group focused on providing clear, efficient, and empathetic resolution across all support channels. Working in a fast-paced hybrid environment, we collaborate closely to manage incoming cases, bridge customer needs with internal teams, and escalate complex issues effectively. We rely on strong communication, adaptability, and analytical problem-solving to continuously support our customers and improve team workflows.

As a Customer Care Tenant Management Analyst, you will be part of a dedicated team focused on delivering fast, clear, and effective support to our customers. In this versatile role, you will manage incoming cases, resolve customer inquiries, and serve as a vital link between our customers and internal teams in a dynamic, fast-paced environment. Shift : Monday to Friday 8am to 5pm.

Basic Qualifications Minimum of 1 year of experience in a customer service, client support, or customer care operations role. Minimum of 1 year using Salesforce. Other Qualifications: Soft Skills: Strong written and verbal communication skills, with a track record of building positive, trust-based relationships with customers and colleagues. Soft Skills: Highly organized, with strong attention to detail when managing customer data and record-keeping. Operational Behavior: Proven ability to multitask, prioritize effectively, and maintain high accuracy in a fast-paced, high-volume environment. Operational Behavior: Highly adaptable to changing priorities, processes, tools, and business needs, with a continuous improvement mindset and the ability to quickly learn new systems and workflows. Personal Attributes: Comfortable interpreting and synthesizing data from multiple sources to inform decisions, research customer issues, and drive them to resolution. Our Approach to Flexible Work   With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Workday is committed to providing reasonable accommodations for qualified individuals during our application process,