Specialist, Tier 1 Sales Order Support Ops (Call)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

This job entails customer rapport and issue resolution, supporting call center operations through sales and order entry systems. It involves communicating product and service information, resolving complex issues, and fostering internal and external partnerships. The role contributes to team objectives and enhances the overall customer experience.

Responsibilities: Establishing rapport with customers by ensuring understanding of concerns to minimize repeat contacts   Communicating effectively with internal and external customers, taking ownership of issues and providing clear, informative solutions   Supporting order entry and sales for call center agents, utilizing systems like CSG and XOE for efficient processing   Handling escalated customer scenarios, applying sales and order entry experience to assist call center representatives   Interpreting and explaining information regarding products, services, policies, and  promotions to customers as needed   Building partnerships internally and externally to collaboratively resolve complex customer service issues   Tracking and resolving complex issues, providing timely updates and closure information to customers and teams   Assisting in the development and execution of team objectives to align with customer experience goals   Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.   Other duties and responsibilities as assigned.   Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Communication, Customer Rapport, Customer Service Compensation National Pay Range: $15.44 USD-$36.19 USD Illinois Pay Range: $16.40 USD - $31.84 USD Colorado Pay Range: $17.37 USD - $33.29 USD Hawaii Pay Range: $20.26 USD - $30.40 USD Washington DC Pay Range: $22.19 USD - $33.29 USD Maryland Pay Range: $18.33 USD - $33.29 USD Minnesota Pay Range: $17.37 USD - $30.40 USD New York Pay Range: $18.33 USD - $36.19 USD Washington Pay Range: $17.37 USD - $34.74 USD New Jersey Pay Range: $19.30 USD - $34.74 USD Vermont Pay Range: $18.33 USD - $28.95 USD