Returns Associate II

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization. Job Duties and Responsibilities The Returns Associate II resolves operational bottlenecks in the returns processing department by accurately identifying, inspecting, and sorting returned hardware products. This role directly mitigates inventory delays and reduces processing errors by upholding strict quality control, cosmetic criteria, and tracking verification standards. Additionally, this position addresses efficiency and workplace safety challenges by maintaining organized LEAN/5S work areas and managing high-volume product flows throughout the warehouse.   What Success Looks Like (Objectives): Apply cosmetic criteria to accurately identify, sort, and disposition incoming product models and hardware Maintain department processing standards by verifying tracking numbers and warranty details to support overall warehouse throughput Utilize AI-driven sorting systems and visual aids to rapidly categorize materials and streamline inbound logistics workflows Execute material handling tasks including moving inventory across the returns floor, operating manual or electric pallet jacks, and building packaging boxes Support warehouse sustainability and safety objectives by sorting recyclable materials into proper bins and upholding strict LEAN/5S guidelines Skills, Experience and Requirements Core Skills and Competencies (What you’ll bring): Technical competency in operating computer systems, tracking tools, and AI-assisted sorting technology to disposition returns efficiently Strong problem-solving abilities to evaluate standardized situations, interpret procedure manuals, and resolve operational variables Demonstrated mathematical capability to perform calculations across all units of measure using whole numbers, fractions, and decimals Critical experience performing returns operations or similar manufacturing/warehouse processes with a track record of meeting quality standards Effective written and verbal communication skills to interpret safety guidelines and document product information Physical stamina and dexterity to lift up to 45 lbs., operate loaded equipment, and stand for extended periods in a dynamic environment   Additional Qualifications: A minimum of 3 total certifications with at least 1 at Level II   Minimum Requirements: High School Diploma or General Education Degree (GED) 1 year of experience operating computers within a work environment Must have at least 1 year of experience with: Warehouse equipment operations, including electric or manual pallet jacks LEAN/5S framework adherence and inventory sorting procedures Basic math and document interpretation in an industrial or logistics setting   Visa sponsorship not available for this role Salary Ranges Compensation: $14.58/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .   The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.    Candidates