Manager, Implementation

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As an Implementation Manager supporting Payments One debit Implementations, you will serve as the primary client-facing lead responsible for guiding financial institutions through the full implementation and migration lifecycle. You will partner directly with clients to understand their Implementation requirements and be responsible for delivery from discovery through go live. This is a hybrid role requiring working out of the office, 3 days a week.

You will be managing the payments one debit implementation team and will be part of the Professional Services Organization. You will be responsible for managing a team of Implementation analysts, that work on onboarding clients and executing complex debit platform conversions.

In this role, you will be responsible for: - Leading Implementation analysts towards successful client implementations and migrations end-to-end, acting as the primary point of contact from project initiation through post-go-live support - Partnering closely with clients to define products and configure solutions, including BIN setup, card programs, limits, fees, and transaction controls -  Driving Onboarding activities from discovery to go live and ensuring a seamless experience for the customer. - Guiding clients through readiness, training, and procedural updates, ensuring proper use of FIS systems and successful adoption post-conversion - Providing ongoing client support throughout the migration lifecycle, including issue resolution, balancing validation, and post-conversion stabilization What you bring: - Ability to manage multiple implementations in a fast-paced, high-risk environment - Strong expertise in debit processing, including authorization, clearing, settlement, and transaction flows - Proven ability to support clients through configuration and migration, including translating business requirements into system setup - Strong analytical, problem-solving, and client relationship management skills - 15+ years of experience in payments, debit processing, or financial services implementations - Bachelor’s degree or equivalent experience Required work hours: Standard business hours with flexibility during implementations Overtime required: Yes, during critical migration and cutover periods Weekends required: Yes, for conversion events Travel percentage for this role: 5-10% Added Bonus if you have: - Experience with Payments One Debit (P1D) or similar debit platforms - Prior experience supporting EFT switch migrations or core/payment processor conversions - Knowledge of ISO 8583 messaging and transaction-level data flows - Previous banking or debit card operations experience What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: - A voice in the future of fintech - Always-on learning and development - Collaborative work environment - Opportunities to give back - Competitive salary and benefits Bottom Line: This role is a critical client-facing position responsible for ensuring successful debit implementations and migrations. Success in this role directly reduces migration risk, accelerates client readiness, and ensures high-quality conversion outcomes. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without