Senior Director, Tax Operations

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a Senior Director, Tax Operations to join our team. This is a Hybrid (3 days a week, Santa Clara, CA) role, reporting to the VP of Tax in the Finance department. This is an opportunity to own and lead the quarterly and annual global income tax provision process (ASC 740), shape corporate tax compliance policies, and manage a high-performing global team of tax professionals. You will drive automation initiatives to scale our tax infrastructure alongside the rapid expansion of Zscaler’s global business operations.

What you’ll do (Role Expectations)

• Lead ASC 740 Global Provision: Direct the end-to-end quarterly and annual global income tax provision processes and related SEC disclosures (10-K/10-Q), ensuring the highest standards of financial accuracy.

• Manage Compliance & Audits: Oversee the timely filing of U.S. Federal, State, and local tax returns, and act as the primary interface with tax regulatory authorities for audits.

• Own SOX & Audit Controls: Develop, enhance, and maintain rigorous SOX control processes while managing external financial statement audits of the global income tax provision.

• Support International Compliance: Coordinate critical international tax reporting requirements, including foreign tax credits, branch operations, CFC reporting, and Country-by-Country Reporting (CbCR).

• Drive Automation & Scaling: Partner with cross-functional finance teams to implement technology, leverage ERP systems (SAP), and streamline tax reporting workflows.

• Proven track record of building and leading high-performing teams, with a dedicated focus on mentoring, active coaching, and driving the professional development of global tax professionals

Who You Are (Success Profile)

• You thrive in ambiguity, comfortably carving out a clear path forward in dynamic environments and viewing undefined challenges as opportunities to build meaningful solutions.

• You act like an owner, operating with high integrity and a strong bias for action while seamlessly shifting between high-level strategic planning and hands-on execution to achieve mission success.

• You are a proactive problem-solver who is energized by complex challenges and dedicated to delivering high-impact solutions.

• You are a high-trust collaborator, passionately supporting team achievements and fostering trust through constructive, candid, and respectful feedback.

• You are an active learner with a true growth mindset, continuously seeking out feedback and professional