Digital Product Manager – Partner/customer Self-Service applications and experience

Über Carrier Carrier Global Corporation, ein weltweit führendes Unternehmen für intelligente Klima- und Energielösungen, engagiert sich für Innovationen, die Komfort, Sicherheit und Nachhaltigkeit in den Alltag bringen. Durch modernste Entwicklungen in Bereichen wie Temperaturregelung, Luftqualität und Transport verbessern wir das Leben der Menschen, unterstützen kritische Branchen und gewährleisten den sicheren Transport von Lebensmitteln, lebensrettenden Medikamenten und mehr. Seit der Erfindung der modernen Klimaanlage im Jahr 1902 verfolgen wir ein klares Ziel: das Leben der Menschen und unsere gemeinsame Welt zu verbessern. Unsere führende Position verdanken wir unserer erstklassigen, inklusiven Belegschaft, die den Kunden in den Mittelpunkt stellt. Weitere Informationen finden Sie unter corporate.carrier.com oder folgen Sie Carrier in sozialen Medien @Carrier. Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

We are looking for a Digital Product Manager to lead the strategy, development and adoption of customers and subcontractor’s self-service solutions within our global service organization. The role aims to enhance customer experience, increase service efficiency and support scalable service growth through digital channels. As a Digital Product Manager – Partner/Customer Self-Service Applications and Experience, you will lead the strategy, development, and adoption of self-service solutions for customers and subcontractors within our global service organization. This role focuses on enhancing customer experience, increasing service efficiency, and enabling scalable service growth through digital channels.

Product strategy and roadmap Define and maintain the self-service product vision aligned with service business priorities Identify opportunities for digitalizing service journeys Build and manage a value-driven product roadmap Business value and performance Develop business cases and define KPIs (e.g., adoption rate, cost reduction, service productivity, revenue contribution) Monitor product performance and drive continuous improvement Ensure strong focus on customer satisfaction and operational impact Digital product delivery Lead agile development cycles in collaboration with technical delivery teams Translate business needs into clear product requirements, define test strategies and scope, and contribute to testing activities Ensure integration with enterprise platforms (e.g., SAP, CRM, IoT, data analytics environments) Stakeholder management and transformation Act as a key interface between Climate Solutions Europe service teams, countries, and digital functions Support deployment, communication, and adoption of new solutions Lead the rollout of new functionalities and train local teams across countries Contribute to service transformation initiatives Customer experience leadership Design seamless omnichannel self-service journeys Capture user feedback and leverage data insights to refine product strategy Requirements 5–10+ years of experience in digital product management, service digitalization, or customer platform leadership Experience in B2B service environments or industrial/service operations is a strong advantage Proven track record of delivering customer-facing digital solutions Strong business and service process understanding Experience in agile product management and stakeholder leadership Data-driven mindset Exposure to AI, automation, or connected services is a plus Ability to operate in an international matrix organization Master’s degree in business,