Special Projects Lead, Beckett

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We're looking for a Special Projects Lead to join Beckett Operations and help turn our highest-priority operational challenges and strategic ideas into action. This is an operator-first role, not a traditional project management position—you'll partner directly with the Director of Operations and other leaders to take on projects spanning production, process improvement, technology, customer experience, facilities, and new business opportunities. Some initiatives will begin with a clearly defined objective; others will start as a problem or idea that needs someone to figure out what comes next. As the function grows, you'll also help build the structure, processes, and eventually the team needed to execute special projects across Beckett. You'll report to the Director of Operations and work onsite from our P lano, Texas office five days per week, with occasional travel based on business needs.

Partner with operational leaders and frontline teams to identify opportunities to improve safety, quality, service, cost, productivity, and employee experience across the operation Evaluate end-to-end workflows to identify bottlenecks, capacity constraints, and opportunities for standardization or automation, using data, direct observation, and frontline input Translate operational challenges into clear recommendations and executable action plans, balancing strategic objectives with the realities of a live production environment Take ownership of loosely defined problems or opportunities, independently determine the path forward, and lead initiatives from discovery through planning, implementation, measurement, and handoff Develop clear objectives, milestones, timelines, risks, and measures of success for assigned initiatives, and coordinate work across Operations, Customer Service, Product, Technology, Finance, HR, and Facilities Maintain accountability across multiple projects by tracking commitments, identifying risks early, and removing roadblocks to keep initiatives moving forward Develop and implement new workflows, SOPs, and process documentation, applying Lean, Six Sigma, or root cause analysis methodologies when appropriate Establish meaningful measures of success and evaluate whether implemented changes deliver the expected results Translate operational needs into clear business requirements for Product, Software Development, and IT, serving as a bridge between operational and technical teams Support system implementations and