Order Coordinator

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Manage the customer order book from order receipt through delivery, ensuring orders are accurately entered, maintained, and monitored. Create, review, and communicate customer order pick lists to warehouse operations, ensuring materials are picked accurately and in accordance with customer delivery requirements. Coordinate with warehouse personnel to address picking issues, shortages, or discrepancies that may impact shipment schedules. Serve as the primary point of contact between customers, Sales, Operations, Logistics, Inventory Planning and other internal stakeholders regarding order status, delivery commitments, and order-related inquiries. Review customer purchase orders for completeness and accuracy, ensuring alignment with pricing, delivery requirements, and commercial agreements. Process and maintain customer orders, order amendments, cancellations, and delivery schedule changes in accordance with company procedures. Monitor order progress and proactively identify risks that could impact on-time delivery, escalating issues to the appropriate stakeholders for resolution. Provide customers and internal teams with regular updates on order status, delivery schedules, back-orders, and potential delays. Track and follow up on action items to ensure timely closure and support on-time delivery commitments. Coordinate with Inventory Planning, Operations, Logistics, Intercompany teams to support timely order fulfillment and customer satisfaction. Track customer open orders and maintain an accurate customer order book to provide visibility of demand, delivery commitments, and outstanding actions. Support order prioritization activities by communicating customer requirements and business impacts to relevant stakeholders. Ensure all order-related documentation is complete, accurate, and maintained in accordance with company policies and audit requirements. Assist with shipment coordination and delivery tracking, ensuring customers receive timely updates on shipment status and expected delivery dates. Investigate and resolve customer order-related issues, including delivery discrepancies, documentation concerns, and customer inquiries. Support continuous improvement initiatives by identifying opportunities to streamline order management processes and improve customer experience. Generate and maintain reports on order intake, backlog, delivery performance, and customer service metrics. Collaborate with cross-functional teams to improve order visibility, delivery reliability, and customer satisfaction. Review of Terms and Conditions related to shipping/logistics during tender/RFQ stage. Perform other duties as assigned by Caterpillar management from time to time. What Will Put You Ahead: Diploma or bachelor’s degree in Business Administration, Engineering, Supply Chain, or related field. Minimum 3 years of experience in order management, project coordination, customer service, or production support roles (preferably in manufacturing or oil & gas environment). Experience working with Infor SyteLine (ERP system) for order entry and tracking. Strong understanding of production workflows, documentation processes, and cross-functional coordination. Exposure to order management and/or logistics procedures and local laws. Exposure to warehouse management is a plus.

You Must Have: Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability