Manager, Sales + Catering Implementation, Asia Pacific

MARRIOTT INTERNATIONAL

Advertised Position Title: Manager, Sales + Catering Implementation, Asia Pacific Grade: 8

Reports to: Director, Sales + Catering Systems

Department Name: Distribution Position ID #:

JOB SUMMARY Supports the implementation and delivery of Marriott’s Sales & Catering Solutions to Marriott properties and above-property locations within APEC & Greater China. Works closely with Sales, Events, Banquet Operations, Revenue, IT, Finance, and HR property teams to ensure that the applicable Sales & Catering solution (e.g., CI/TY, SFAWeb/GPO, OneSource) is successfully implemented. Provides post-go-live support to APEC & Greater China properties to ensure business and functionality processes are adopted to maximize application usage in order to achieve the key goals of optimizing revenue and profit across the total hotel, building customer loyalty by enhancing response, and improving associate effectiveness.

CANDIDATE PROFILE

Education and Experience Required

4-year degree from an accredited university in Business Administration, Marketing, or related major and 2+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance; OR 4+ years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance. Languages: Japanese and Mandarin preferred ; English required.

Preferred

Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment. Ability to troubleshoot, analyze, and communicate issue details clearly in real time. Strong project management and organizational skills with a service mindset. Strong understanding and capabilities utilizing Microsoft Office suite. Strong knowledge of Marriott Sales & Catering systems. Analytical and audit skills. Strong track record in collaborative planning and decision-making with a variety of stakeholders and organizations.

CORE WORK ACTIVITIES Sales and Catering Implementation

Coordinates the pre-planning, training and delivery activities for the specific S&C solution (including all associated business process and reporting needs). Influences and mentors associates and leaders in the training and implementation process. Manages the on-site / remote implementation of supported systems and business process. Ensures all pre-cutover activities are complete and all user provisioning and IT/network activities are in place prior to go-live. Supports post-cutover stabilization, collects feedback on continuous improvement, and communicates feedback to the S&C support team. Looks for opportunities for more efficient and effective delivery of S&C solutions in conjunction with other disciplines (e.g. PMS, IT, Reservations, etc.). Creates a strategic plan for business unit leaders to ensure successful use of sales and group technology. Identifies training gaps, provides feedback on existing training materials and curricula, and partners with Learning + Development to produce effective training materials. Manages compliance to training requirements and communicates results to property, continent and company leaders. Travels (up to 75% of the time) to provide subject matter expertise and in-market implementation support of sales and group technology. Transitions property to the post-implementation support model once deployment is complete.

Provide Continent, Market, Property, and Location Support

Provides detailed consultative collaboration to property, market, and continent leadership to improve system use, increase associate productivity, and influence compliance with standard processes. Develops and fosters relationships with continent, market, property, franchise partner and headquarters leadership. Leads projects at new and converting properties to implement supported systems through system set-up, training, data