Operations Supervisor

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Operations Supervisor – JLL What this job involves: The Operations Supervisor provides direct oversight and leadership for control room and facility operations teams while ensuring operational excellence across assigned areas. This role is responsible for alarm escalation, operational compliance, SOP evaluation, operational rounds, and resolution of day-to-day operational challenges. The Operations Supervisor supports safe, efficient, and compliant facility operations while collaborating with client engineers and stakeholders to support system upgrades, operational improvements, and continuous performance enhancement. What your day-to-day will look like : Monitor and support control room operations, including alarm response, escalation protocols, and procedural compliance. Oversee operational rounds, monitoring activities, and operational documentation to ensure adherence to established standards. Evaluate and improve SOPs, work instructions, logbooks, and operational procedures to enhance efficiency and safety. Establish work schedules, assignments, onboarding activities, and training plans for operations team members. Conduct performance evaluations, manage employee development, and maintain confidential personnel records. Support client engineers during facility upgrades by providing operational coordination, system knowledge, and transition planning. Coordinate with supervisors, contractors, client personnel, and hospital administration to communicate operational status, performance updates, and improvement initiatives. Monitor KPIs, operational metrics, and compliance requirements while implementing corrective actions as needed. Identify opportunities for continuous improvement related to alarm management, operational efficiency, and system performance. Provide operational planning, resource coordination, field oversight, and vacation coverage for leadership roles as required. Required Qualification s: High school diploma or equivalent required; technical degree or related education preferred. Minimum experience in control room operations, facilities operations, or building systems supervision. Strong knowledge of operational procedures, alarm management, and facility compliance standards. Experience leading teams, coordinating schedules, and conducting employee performance evaluations. Ability to interpret SOPs, operational documentation, and technical procedures accurately. Strong communication, organizational, and problem-solving skills. Proficiency with facility management systems, operational reporting tools, and Microsoft Office applications. Ability to work in a fast-paced operational environment while managing multiple priorities safely and effectively. Driver's License Preferred Qualifications: Experience supporting healthcare, hospital, or mission-critical facility environments. Familiarity with building automation systems, CMMS platforms, and control room technologies. Knowledge of local building codes, operational compliance requirements, and safety standards. Experience supporting facility upgrades, operational transitions, or capital improvement projects. Understanding of KPI tracking, operational analytics, and performance improvement initiatives. Ability to collaborate effectively with engineers, contractors, and cross-functional stakeholders. Previous experience participating in continuous improvement or operational excellence