Production Service Technician III / Associate III, Production Support

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact  in  fintech,  we’d  like to know: Are you FIS?       Job Profile Summary:     Resolves complex and escalated incidents,  demonstrating   proficiency  in advanced troubleshooting techniques to ensure swift incident resolution and minimal impact on production. Conducts thorough root cause analyses for critical incidents, implementing preventive measures to enhance system reliability and prevent recurrence. Works closely with software development and DevOps teams to understand intricate application designs, codebase, and deployment processes.     Shift:

Utilizes basic equipment as part of diagnostic testing, to  include:  pressure gauges, calipers, and digital voltage meters.     Trains on more complex equipment (O-scopes,  c omputer based   diagnostic tools, etc.) used in diagnostic testing by  a ssisting   in actual evaluations and  i ssue   assessment.      Makes adjustments and repairs for  b asic to   routine and occasionally complex equipment problems.      Makes recommendations for repair of mechanical and electronic production equipment.      Works on mail sort, unwinder, and folder units while building experience on pressure sealer, punch and perforation, folder, cutting, and bursting units.       Makes repairs on 3 phase motors, pneumatic, hydraulic, PLC, gears, chains,  pumps  and conveyors, as directed.      Recommends and  documents  preventive maintenance according to equipment specifications. Records downtime in database.      Acquires  ability  to read and interpret schematics and blueprints of equipment.      Installs and updates basic equipment software and hardware.

High school diploma or GED       Electromechanical troubleshooting: Ability to diagnose mechanical, electrical, pneumatic, sensor, motor, and control-system failures on automated production equipment.   Mechanical repair: Experience replacing and adjusting belts, bearings, rollers, chains, sprockets, pulleys, motors, actuators, assemblies, and other machine components.   Electrical troubleshooting: Ability to troubleshoot wiring, connectors, power supplies, switches, motors, I/O boards, control boards, and related electrical components.   Sensors and controls: Experience diagnosing photoelectric sensors, proximity sensors, interlocks, safety circuits, actuators, encoders, and machine I/O.   Automated production equipment: Experience   maintaining   high-speed manufacturing, mailing, inserting, printing, packaging, or similar automated equipment.   Root-cause troubleshooting: Ability to systematically isolate failures rather than relying solely on part replacement—for example, tracing intermittent jams, communication faults, motor errors, safety-chain faults, and material-handling problems.       Strongly preferred if you have:     Prefer 4  years  fast production machine experience.        What we offer you:   At FIS, you can grow your career as far as you want to take it.  Here’s  what else we offer:   Opportunities to make an impact in fintech   Personal and professional learning   Inclusive, diverse work environment   Resources to give back to your community   Competitive salary and benefits     Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual