Team Leader, Intake

We are seeking a Team leader, Intake to join our Intake Operations. In this role, as Team leader of Intake, you will work closely with the leadership team at Cohere and report to the Sr Director of India Operations. You will be responsible for providing supervision for the lead intake specialist and intake specialist team to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing intake team.

The Team leader of Intake will be highly organized in order to plan daily operational activities and provide oversight of the intake team. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities.

• Gain a deep understanding of Cohere’s product and our health plan partners

• Provide daily operational direction to the intake staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements

• Coordinates and provides day-to-day oversight of the intake staff

• Manage workload balancing needs of the intake team

• Assist in addressing case escalations and provider issues

• HR management to include performance evaluations, 1:1’s with the lead intake specialist and intake staff, payroll

• Other duties as assigned

ISMS roles and responsibilities

• Good knowledge of Information practices.

• Assist the manager in all the information security activities implementation and maintenance process.

• Ensuring the team and imparted with Competence related to Information security

• Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager.

Must-haves

• 5 to 7 years of experience in US Healthcare Payer Processes

• Experience in US healthcare operations, medical billing, claims, or prior authorization.

• Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments.

• Knowledge of HIPAA regulations and patient privacy practices.

• Bachelor’s degree or equivalent experience preferred.

• Strong attention to detail and ability to process healthcare information accurately.

• Ability to analyze information and identify missing or incorrect data.

• Comfortable working with multiple applications and healthcare systems.

• Strong computer skills including Microsoft Office and Google Workspace.

• Ability to work in a fast-paced, target-driven environment.

• Strong problem-solving and decision-making skills.

• Ability to work independently and collaborate with remote teams.

• Willingness to learn US healthcare processes and terminology.

• Experience handling provider/customer calls.

• Experience with healthcare documentation review.

• Able to develop and train large groups and/or one on one

• Skilled in understanding others’ perspectives and challenges

• Able drive process improvement initiatives

• Be kind and patient while demonstrating subject matter expertise

• Excellent interpersonal skills, oral and written communication skills

• Able to break down big challenges into organized plans

• Intellectually curious with a strong desire to understand and constantly improve your work and business