Services Business Strategy Senior Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce LATAM is redefining what it means to be a strategic partner. The new model is about continuously engaging, solving real problems, building trust, and evolving strategy alongside the  customer — at the pace the market demands.  The Services Business Strategy Senior Manager is the professional who makes this happen at the customer level. This role connects business pain to platform value, accelerates adoption and consumption, and positions Salesforce as the trusted transformation partner for C-level executives.  This is not a traditional consulting role. The Business Strategy Professional behaves less like a consultant and more like an transformation catalyst and an orchestrator — someone who creates visible operational  impact quickly and translates that impact into strategic influence.  What This Role Is About  The Services Business Strategy Senior Manager works at the intersection of:  - Business strategy and executive positioning  - Operational diagnostics and value realization  - AI, Data, and Agentforce adoption  - Business Value acceleration  - Commercial orchestration (Services + Licenses)  The core motion is: Understand the pain → Form a solution hypothesis → Create momentum → Build trust → Evolve strategy together.

1. Executive Positioning and Strategic Influence  - Serve as a trusted advisor for CIO/COO/CMO/Head of Digital/Head of Operations, connecting business ambition to Salesforce platform strategy — in the customer's language, not ours.  - Run structured assessments to quickly map customer maturity, political environment, executive pressure, operational chaos level, and transformation readiness.  - Lead Executive Briefings and C-level conversations that move from feature discussions to measurable business outcomes.  - Align engagement strategy to the customer's own strategic agenda — speaking their language, framing value in their KPIs.a  2. Hands-On Problem Solving and Momentum Creation  - Lead with solution hypotheses, not problem statements. The role is to bring clarity and direction, not diagnosis alone.  - Create fast, visible operational wins that generate trust, expand access, and open doors to mid- and long-term strategic roadmap discussions.  - Adapt the engagement approach dynamically based on customer momentum: lead with Agents when efficiency pressure is high; lead with data strategy when architecture is broken; lead with stabilization  when operational chaos is the reality.  - Become the customer's customer — experience their operation firsthand to build real operational empathy, discover friction points, and identify AI and Agent use cases grounded in reality.  3. Consumption and Value Realization Acceleration  - Drive a consumption-first mindset across every engagement: adoption, usage, scalable use cases, and operational value expansion are the ultimate performance indicators.  - Map baselines, measure progress continuously, and communicate wins internally (AEs, APs, leadership) and externally (customer stakeholders).  - Develop Business Cases and Value Justifications (VE/ROI) that reduce friction in