Workforce Specialist

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Role description: As a Workforce Specialist provide support Real-Time Adherence (RTA) and scheduling operations by maintaining accurate schedules, monitoring staffing levels, and ensuring the right people are assigned at the right time to meet business, client, and operational needs. Partner with GSO and GSO Leadership to deliver proactive, solution-focused workforce support that drives efficiency and exceeds stakeholder expectations.

Role accountabilities: Individual accountabilities: Service Delivery

Perform real-time monitoring of workload volumes, queue performance, staffing adherence, schedule compliance, and service level trends across supported teams. Track intraday performance and identify immediate risks related to coverage, capacity, backlog, attendance, and operational commitments. Coordinate schedule adjustments, shift movements, breaks, lunches, overtime, time-off, and other staffing activities to support business needs and maintain service delivery targets. Monitor daily staffing coverage against planned schedules and ensure that operational requirements are supported throughout the day. Review attendance, schedule adherence, shrinkage, planned absences, unplanned absences, and other workforce factors that may impact service delivery. Support the creation, maintenance, and adjustment of team schedules, including shift assignments, rest days, coverage plans, and capacity alignment. Maintain accurate workforce data, schedules, roster updates, and operational trackers to ensure reliable reporting and decision-making.

Operational Excellence

Provide timely updates and recommendations to operations stakeholders when staffing gaps, volume spikes, or service level risks are identified. Analyze real-time and historical operational data to identify trends, risks, and opportunities for improved scheduling efficiency and resource utilization. Prepare and maintain workforce reports, dashboards, trackers, and schedule-related documentation to support operational visibility and decision-making. Work with operations teams to address staffing gaps, improve adherence, and support continuous improvement of workforce processes

Stakeholder Management

Coordinate with team leads, managers, and operations stakeholders to communicate real-time staffing updates, schedule changes, and coverage risks. Partner with operations to understand support requirements, planned activities, volume trends, and staffing needs that may affect scheduling and capacity. Provide clear and timely workforce updates to support operational planning, daily decision-making, and service delivery priorities. Participate in operational reviews, workforce discussions, and planning sessions to ensure schedules and staffing plans remain aligned with business requirements.

Key Shared Accountabilities

Share accountability for supporting operational stability by ensuring workforce activities are aligned with agreed service delivery priorities. Contribute to effective workforce governance by maintaining consistency, accuracy, and reliability in schedule-related processes and data inputs. Support informed decision-making by providing workforce insights that help operations manage staffing, capacity, and service level considerations. Promote continuous improvement by identifying opportunities to strengthen workforce processes, scheduling practices, and operational visibility. Other Ad Hoc Tasks: you are expected to help and participate to activities and initiatives by Arcadis.

Minimum of 3 years’