Lead Product Manager - Lumen.Com

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role 
 The Product Manager, Marketing Digital Experience – BAU Portfolio owns the operational framework that enables efficient delivery of marketing-driven work across Lumen.com. This role manages the intake, prioritization, governance, and continuous improvement of the Business as Usual (BAU) value stream, ensuring requests are properly scoped, routed, prioritized, and prepared for execution.  Serving as the connective point between business stakeholders and delivery teams, this position helps translate business needs into actionable work while providing transparency into priorities, capacity, timelines, and outcomes. The role partners closely with Campaigns, Creative, Digital Experience (DX), Marketing Operations (MOps), Product Marketing, Analytics, and Technology teams to maintain an efficient and scalable delivery ecosystem.  As a senior individual contributor, this position drives consistency, operational excellence, and continuous improvement through influence, collaboration, and process leadership rather than direct people management.  Work Location 
 Fully remote position open to candidates based anywhere in the U.S. The Main Responsibilities 
 Portfolio Ownership Own the operating model for Lumen's Business as Usual (BAU) digital delivery portfolio. Lead the end-to-end delivery of marketing campaigns, product launches, website enhancements, and operational requests across Lumen.com. Develop and maintain prioritization frameworks that balance business value, customer impact, delivery timelines, capacity, and risk. Align BAU work with broader Digital Experience priorities and roadmaps. Partner with value stream leaders to optimize planning, resource utilization, and delivery effectiveness. Intake, Prioritization & Delivery Management Own the end-to-end intake, triage, and prioritization process, ensuring work is aligned to business objectives, delivery capacity, and strategic priorities. Partner with stakeholders to gather requirements, resolve competing priorities, and provide transparency into delivery plans, timelines, and trade-off decisions. Establish standards, workflows, and governance practices that improve intake quality, delivery readiness, and execution efficiency. Drive continuous improvement through analysis of intake trends, stakeholder feedback, and operational performance. Governance & Operational Excellence Define, implement, and evolve scalable governance, prioritization, and execution frameworks supporting marketing delivery across Lumen.com. Establish operational metrics, service expectations, and reporting that provide visibility into demand, throughput, portfolio health, and business outcomes. Identify bottlenecks and lead process improvement, automation, and workflow modernization initiatives that enhance efficiency, predictability, and stakeholder satisfaction. Promote adoption of governance standards and best practices across partner organizations. Cross-Functional Leadership Serve as the primary point of coordination among Digital Experience, Campaigns, Creative, Marketing Operations, Product Marketing, Analytics, and other stakeholder groups. Build strong partnerships that enable effective