Process Management Lead

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for the design, development, implementation, maintenance & control, as well as continuous improvement of a portfolio of processes. The Process Lead is responsible for developing, evaluating, and executing a portfolio of optimization projects that will support major strategic changes within the organization. In this position, the person will provide thought leadership and facilitate complex and comprehensive cross-functional initiatives consistent with Truist’s objectives. The person is responsible for the execution of corresponding business process quality control plans and change initiatives. Additionally, this individual will interface with executive leadership and senior operations process and production leaders, as well as key business partners within technology, risk, lines of business, etc., to help shape process strategies for assigned services and operationalize changes. In this position, the person must be able to work at the strategic level (defining optimization opportunities) and at the tactical level (analyzing data, solving problems, and working with teams for implementation). If a member of the Process Center or Excellence, then the individual in this role may also mentor and instruct teammates across the enterprise in the application of Business Process Management and associated tools or applications. Note: Consult Enterprise Change and Transformation Office - Process Design and Engineering COE prior to use Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.   1.    Plan and execute high-impact/complex cross-functional projects to improve processes, including leadership of major initiatives and providing direction to establish functions critical to successful operations including in-depth analysis of issues and requirements, governance plans, peer research, process design and documentation, leadership on system and technical solutions, facilitation across internal departments and functions, and communications and change management strategies. 2.    Process Design:  Design, develop, and/or modify a process strategy in support of LOB business and product goals as well as specific organizational objectives to support client outcomes in alignment with business requirements.  Engagement should deliver higher quality client outcomes and better team member experiences. 3.    Process Development:   Develop/construct process workflows for assigned processes leveraging design mapping/blueprint to support deployment into production environment. Development will include appropriate people, process, and technology components. 4.    Process Improvement: Leverage assessments of process performance outcomes to highlight opportunities for improvement in cycle times, process quality, production throughput, resource utilization, and total cost of delivery. 5.    Process Implementation: Develop and manage implementation plans to support roll-out of people, process, technology changes into production environment for all assigned processes. 6.    Process Management & Control:   Leverage measures, metrics, SLA’s and