Sleep Coach (Customer Service) – Full time | New Plymouth

Sleep Coach (Customer Service) – Full time | New Plymouth Resmed   Full time (40 hours per week) 8.30am to 5pm Monday to Friday (ability to work occasional Saturdays in the future) Salary + monthly bonus (NZD) Training provided   Make a genuine difference — every day Are you passionate about helping people and delivering exceptional customer experiences?   We support people to “awaken their best” by improving their sleep and overall wellbeing. This is more than a typical retail or customer service role — you’ll play a meaningful part in improving health outcomes and quality of life.   About Resmed   Resmed is a global healthcare leader, we provide innovative medical devices and cloud-based technologies to help diagnose, treat and manage sleep conditions such as sleep apnoea and other chronic diseases. Our purpose is clear:  to improve lives through better sleep and breathing health .

As a  Sleep Coach , you’ll work in our New Plymouth clinic supporting customers on their sleep health journey. Reporting to the Team Leader, you’ll combine  customer service, administration, and sales support  in a highly rewarding, people-focused environment.   Key responsibilities include: Supporting customers to improve their sleep health with empathy and care Providing education and guidance on sleep therapy solutions Assisting with sleep studies and coordinating with sleep physicians Managing reception, appointments, and general administration Recommending tailored solutions and supporting product sales Creating a welcoming, professional in-clinic experience Supporting customers with the fitting of sleep solutions General cleaning and clinic operations   About the team   We’re a  collaborative, close-knit team  that puts customers at the heart of everything we do. We value flexibility, support each other, and take pride in delivering meaningful outcomes — not just transactions.

You don’t need a healthcare background — we provide full training. What matters most is your attitude and ability to connect with people.   You’ll bring: Experience in  retail, customer service, or administration A warm, empathetic approach and strong interpersonal skills Confidence managing a busy environment and multiple priorities A solutions-focused mindset with strong problem-solving ability Excellent communication and active listening skills Professionalism and attention to detail   Bonus (but not essential): Experience in healthcare, pharmacy, or medical administration   What’s in it for you Purpose-driven work  – make a genuine impact on people’s lives Full training provided  – build new skills in a growing healthcare sector Supportive team environment  with ongoing development Monthly bonus opportunities Global benefits  including employee wellbeing support   Ready to apply? If you’re looking for a role where you can combine  customer service with purpose , we’d love to hear from you. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.