Head of Regional Investment Operations

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role/ Department: Based in Hong Kong or Melbourne, the Head of APAC Investment Operations will lead the day-to-day management of the APAC Investment Operations whilst supporting the wider global Operations function with growth, development and change needs. The role reports to the Regional Head of Operations for EMEA/APAC and works in concert with global teams and specialists to support the ongoing Operational needs of the business.  The individual must act as a senior stakeholder representing Operations at governance and decision making groups. The key responsibilities of the role include: Managing a team focused on achieving operational excellence in the non-investment front office and client operations of a fast-growing division of a Global Asset Manager. Function undertakes a broad range of operational activities including but not limited to Front office Support, Client Onboarding and Servicing. Responsible for the oversight and occasional completion, of all day-to-day tasks, such as trade process management, cashflows, Client queries for both pooled product investors (AUT Funds) and segregated mandates. Overseeing and driving the strategic direction of certain Global Investment Operations practices in the region, Setting the vision and strategy, driving the direction for the systems environment, talent management, and technology project oversight, in close coordination with the Global Investment Operations leadership team. Drive the local implementation of strategic initiatives for investment operations and support the development of long-term growth plans and profitability goals for the APAC business. Develop and foster strong and trusted relationships with key internal senior stakeholders in the region and be the senior Operational representative on regional Committees and Boards, taking ownership for any associated operational reporting requirements. Proactively participate in strategic expansion activities such as the support and build of target operating models for new products or asset class strategies Eg ETFs, Private Equity, Multi Asset, AUT, Derivatives etc. or the expansion of newly acquired first line activities and partners. Continued process improvement making the necessary enhancements to improve efficiencies and scaling for growth across our Global operations. Define and implement the strategic direction of the team by building strong internal relationships with all teams/stakeholders in the region. Ensure that the team are engaged, motivated and developed to produce high quality outcomes that exceed client expectations. Provides technical support as needed to investment, product and distribution teams to understand their non-investment needs and deliver effective support and anticipate future needs. Provide oversight of day-to-day client queries liaising as needed with pooled fund appointed administrators and custodians and offshored locations within the Business unit. Focus on aligning the needs of the client with the firms capabilities including the production of client reporting; ad hoc client and prospects requests; and the development of reporting to meet evolving client and product obligations. Skills / Experience Required: Leadership & Organisation