Consultant, Process Management

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Marketing Enablement & Capability Consultant serves as a strategic partner to the business, helping improve marketing and sales enablement capabilities through performance consulting, business analysis, and capability planning. This role collaborates with leaders and cross-functional partners to identify business needs, recommend solutions, and drive measurable business outcomes through the effective use of processes, technology, and learning strategies.

Partner with business leaders, Marketing Operations, Sales Development & Training, Technology, and vendors to identify capability needs and define desired business outcomes. Connect business outcomes to process design, SaaS capabilities, adoption, learning transfer, performance conditions, and measurement. Translates business needs into practical SaaS-enabled processes that improve adoption and performance. Analyze business processes, performance gaps, and platform capabilities to recommend solutions that improve effectiveness and efficiency. Translate strategic business needs into clear capability recommendations, priorities, and implementation roadmaps. Align business requirements, process design, learning strategies, change impacts, and technology capabilities to support successful adoption and performance. Manage stakeholder relationships and complex dependencies across multiple teams to drive alignment and results. Measure solution effectiveness and recommend continuous improvements to ensure sustained business value. Coordinate, develop, and maintain measurement dashboards that track adoption, performance and business outcomes.

Experience in business consulting, sales or marketing enablement, learning and development, organizational effectiveness, or business analysis. Strong understanding of adult learning principles and performance improvement practices, with the ability to shape adoption and capability-building strategies. Proven ability to translate business needs into actionable recommendations, priorities, and solutions. Proven ability to translate business needs into clear technical requirements and communicates effectively with technology teams and vendors. Experience collaborating with cross-functional stakeholders and influencing decisions in a matrixed environment. Strong analytical, problem-solving, and communication skills with the ability to navigate ambiguity and competing priorities. Experience building, maintaining and automating business-facing dashboards and scorecards that measure adoption, performance and business outcomes. Experience working with marketing, sales enablement, CRM, or learning technology platforms is preferred.   Securities Industry Essentials (SIE)   and  FINRA Series 6   licenses within   120 days of hire. This hybrid position is based in Columbus, OH. Candidates will collaborate in office 3 days per week.

Summary Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you! As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance.

Key Responsibilities: Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures. Ensures processes are followed within