GDS Tax - Payroll Program Manager

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Job Purpose The Global Payroll Implementation Program Manager holds primary responsibility for leading all global payroll implementation programs within EY GDS for the Global Payroll Operate business, under the People Advisory Services division of the Tax service line. This role requires experience in global payroll implementation, project management, client engagement, transformation, business acumen, and change management to successfully deliver large-scale implementations for clients across multiple geographies.  Responsibilities   •    Lead large-scale global payroll implementation programs across multiple regions and countries, ensuring alignment with organizational goals and client expectations. •    Apply recognized best-practice methodologies (risk management, governance, quality assurance, issue resolution, and reporting) to deliver projects on time and within scope & budget •    Act as the primary point of contact for client stakeholders, ensuring clear communication, expectation management, and satisfaction throughout the project lifecycle. •    Oversee integration of payroll technology platforms with client systems (Inbound & Outbound), ensuring seamless data flow and compliance.  •    Manage cross-functional teams, including internal resources and third-party vendors, fostering collaboration and accountability. •    Oversee multiple country-level implementation projects, ensuring alignment to global methodology and timelines. Identify and mitigate risks, ensuring compliance with global payroll regulations and standards. •    Manage end-to-end payroll implementation lifecycle including planning, discovery, design, configuration, testing, parallel runs, cut-over, go-live & stabilization. •    Manage client expectations, scope, and change control. Build strong relationships with external clients and internal stakeholders. Report executive-level stakeholder updates and drive steerco meetings. •    Develop client facing materials that orient and prepare the client for a successful understanding and execution of implementation to operational production including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.  •    Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives. •    Define ongoing key performance measures that identify and report on client satisfaction and team performance related to implementation activities.   •    Review project outcomes to identify and implement corrective actions that improve future delivery in terms of cost, quality, and customer satisfaction.  •    Interview, onboard, develop and grow talent that continually meets or exceeds job requirements. Mentor project managers, project stakeholders to align with global standards. •    Possesses experience in team management and feedback communication, with the ability to encourage project managers and unite everyone as a cohesive team.  •    Capable of defining program goals, vision, and success metrics that align with and support the overall business strategy.  Functional & Technical skills   •    End-to-end global payroll implementation knowledge is essential. Thorough understanding of upstream and downstream processes that impact Payroll. •    Should have managed multi-country Payroll implementations in a shared service environment. •    Flexibility and good team working skills. Excellent communication, presentation, and leadership skills. •    Highly organized with excellent customer service