Strategic Development Manager, Creative Professionals

Changing the world via digital experiences is what Adobe's all about. We give everyone, from emerging artists to global brands, everything they need to build and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, documents and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next breakthrough could be yours.

Overview We are seeking a talented and motivated Strategic Development Manager to join our Creativity and Productivity Enterprise Customer Strategy and Success team. This role is perfect for individuals who are passionate about emerging solutions involving creative design, content production, and Artificial Intelligence.  As a post-sales product specialist, you will help drive customer success and growth of our AI consumption business within our largest Enterprise creative agencies and professional services organizations. You will own driving adoption of Creative Cloud's generative AI capabilities, while also engaging with customers on Firefly Boards, Firefly APIs, Custom Models, Creative Foundations & Foundry opportunities. You will be responsible for managing the technical aspects of product enablement and adoption across specific customers, working closely with the assigned Customer Success Manager. You will play a pivotal role in helping our customers understand and leverage Adobe's enterprise software solutions, particularly within the Advertising and Professional Services industries, with a focus on creative workflow transformation and AI-driven consumption growth. A consultative approach, being comfortable engaging in strategic planning, solution development, technical business enablement, and process management, presenting and demoing to customer groups of all sizes, all while driving adoption of our emerging solutions will be the key to your success in this role.

Drive growth of GenAI adoption within Creative Cloud, including GenAI MAU, credit consumption, and net new revenue, across a portfolio of strategic creative agencies and professional services organizations. Lead enterprise demos, pilots, and proofs of concept for high-value use cases utilizing Firefly, AI Assistant, Custom Models, Video Production, Firefly Boards, and 3P integrations. Engage customers on Firefly Enterprise API and Custom Model opportunities, including asset creation at scale, edit production assets, and localization/translation use cases. Support customer engagement on Creative Foundations & Foundry, including world creation, review & approval workflows, and WIP asset storage in Frame. Partner with Customer Success Managers, Sales, and Product teams to develop customized end-to-end enterprise solutions for your customers. Engage executive and technical stakeholders to present strategic roadmaps, ROI, and adoption strategies tied to consumption and usage goals. Drive customer advocacy activities, including live events, webinars, and Adobe Days. Capture customer insights to feed back to and influence product and go-to-market strategy.

Creative Expertise:  Extensive design experience with Creative Cloud solutions, including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Firefly, and/or other API solutions as a bonus. Customer-Facing Experience: At least five years of experience in a customer-facing role such as Solutions Consultant, Sales Engineer, or Technical Sales, and/or in a Product Management / Product Evangelism role. Technical Competence: Validated experience working in enterprise software and ability to grasp, adopt and teach new solutions quickly. Presentation Skills: Strong ability to