Customer Onboarding Coordinator

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures. Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Responsibilities: Serves as a primary liaison by triaging inquiries through centralized intake and coordinating end-to-end responses. Coordinates resolution of client concerns and service requests by tracking actions through completion and closure. Performs intake, validation, and data entry for enrollment, licensing, and program documentation to enable accurate processing. Maintains operational records and databases by updating participant information and managing controlled documentation attachments. Produces routine reports and billing materials and processes receipts and co-pay requests in alignment with defined procedures. Supports operational continuity and compliance-sensitive workflows by coordinating scheduled activities, following up on open items, identifying adverse events, and escalating concerns. Educational Background: High School Diploma/GED or equivalent experience required. Work Experience: 2+ years of experience in troubleshooting, operational project coordination, corrective maintenance, or a related field required. Skills and Knowledge: Communicates clearly and professionally by phone and in writing. Provides calm, customer-focused issue resolution to prevent escalations. Stays organized, detail oriented, and able to multitask across priorities. Uses sound judgment, critical thinking, and creative problem solving. Works effectively with Microsoft Office, Outlook, and CRM or database tools.

Ranges: 2135 - 3051 EUR gross monthly #Li-hybrid What Cencora offers We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures Full time Affiliated Companies: Affiliated Companies: World Courier (Lithuania) UAB