Sr. Partner Development Manager, Amazon Leo Partner Services

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. The Amazon Leo Partner Services (ALPS) organization is looking for a Senior Partner Development Manager to join our Global Enterprise Services team, supporting our rapidly growing indirect partner ecosystem. You will serve as the primary technical point of contact for strategic reseller partners, technology solution distributors, and systems integrators who deliver Amazon Leo satellite connectivity to end customers across multiple verticals including maritime, energy, enterprise, and transportation. This role offers you the opportunity to serve as the technical lead and voice of the partner for organizations ranging from regional resellers to multi-national telecommunications companies. You will provide dedicated technical and operational support and guidance to ensure partners maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their customers. Your technical acumen and partner-facing skills will enable you to represent Amazon Leo within partner environments, driving discussions with partner technical teams on service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help partners plan and implement solutions using best practices while keeping their Amazon Leo deployments operationally healthy and resilient. You will also coordinate partner onboarding and integration projects, applying project management skills to ensure successful technical delivery across the partner ecosystem. This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations. Key job responsibilities Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards Coordinate partner onboarding and integration projects, managing timelines, dependencies, and technical milestones across multiple partner accounts Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation Work closely with your commercial counterparts to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance Identify opportunities to improve partner technical and operations capabilities through training, certification programs, and technical enablement initiatives Coordinate with Amazon Leo product engineering teams for complex partner integrations requiring custom technical solutions or project coordination Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams Monitor partner service delivery quality, technical KPIs, and operational health metrics to drive continuous