HS Hybrid Cloud Senior Staff Engineer

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description   Job Title:   Senior Staff Engineer – Cloud Engineering and Enablement – Hosting   &   Operations   Job Family / Role Category:   IT Infrastructure   &   Networking / Cloud Engineering   Job Level:   Senior Staff Engineer   Location:   India   Work Model:   Hybrid   Team:   Cloud Engineering and Enablement – Hosting   &   Operations   Reports To:   IT Engineering Manager – Cloud Operations   Role Overview   At TJX, our technology teams support a global off-price retail business by delivering reliable, secure, and scalable technology platforms. The Cloud Engineering and Enablement team   operates   and improves the enterprise cloud foundation that enables teams to build, deploy, and support modern technology services.   We are seeking a Senior Staff Engineer – Cloud Operations to provide technical leadership across our enterprise cloud operating model, with a primary focus on Microsoft Azure and   additional   support for Google Cloud Platform, Oracle Cloud Infrastructure, and related cloud services.   This role   is responsible for   improving platform stability, operational readiness, incident response, observability, automation, AI-enabled operations, and continuous improvement across the multi-cloud environment. The role requires hands-on technical depth, strong operational judgment, and the ability to influence engineering, infrastructure, security, product, and vendor teams.   What   You’ll   Do   The Senior Staff Engineer – Cloud Operations will lead complex cloud operations initiatives, improve reliability, reduce operational risk, and help mature how cloud services are supported at scale.   Key responsibilities include:   What   You’ll   Need   Lead medium-to-very-high complexity cloud operations initiatives across Azure-first platforms, shared services, multi-cloud integrations, and production support capabilities.   Own operational readiness for cloud services, including monitoring, alerting, incident response, runbooks, recovery patterns, release readiness, and support models.   Improve reliability by analyzing incidents, telemetry, service health, capacity signals, and recurring operational issues across Azure, GCP, OCI, and related services.   Use AI-enabled operations tooling, including SRE agents where   appropriate , to improve incident triage, correlation, response, remediation guidance, and resolution time.   Lead complex incident response and troubleshooting across cloud infrastructure, AKS, networking, identity, security tooling, application platforms, vendor-managed services, and multi-cloud dependencies.   Improve incident, problem, and change management practices, including post-incident reviews, root cause analysis, corrective actions, and knowledge management.   Design and implement automation to reduce toil,   validate   platform health, accelerate recovery, and improve repeatable operational execution across cloud environments.   Define and influence cloud operations standards, reference patterns, and roadmap priorities that improve reliability, reduce incident recurrence, improve mean time to resolution, and mature operational practices across Azure-first multi-cloud platforms.   Partner with engineering teams to define production readiness, operational acceptance criteria, support handoffs, and environment validation practices.   Champion