Marketing Manager

JOB SUMMARY Under the guidance and leadership of the Director of Marketing Communications and Public Relations, this role is responsible for executing comprehensive marketing strategies that elevate brand positioning, drive awareness and enhance guest engagement across all channels. Key responsibilities include managing media relations, digital marketing, strategic partnerships, and signature events while maintaining brand consistency and luxury standards. This position cultivates relationships with media and influencers, coordinates press coverage, executes promotional campaigns, and oversees guest communications and reputation management. The role requires strong collaboration with internal departments, external agencies and luxury brand partners to deliver integrated marketing initiatives that support business objectives and reinforce the hotel's position in the competitive luxury hospitality market.

CANDIDATE PROFILE Education and Experience Required:

5+ years of marketing experience in a luxury or upper-upscale lifestyle hotel property or in a luxury retail brand. Skilled in the pillars of an integrated marketing plan, including social media/influencer marketing, email marketing, content marketing, advertising, sales promotion, events/production, and public relations. Operational excellence with expertise in assessing and deploying internal and external resources to execute marketing plans. Possesses well-developed presentation and writing skills. Positive and energized professional presence. Collaborative problem solver who requires minimal supervision in a fluid work environment. Computer skills: Microsoft Word, Excel, Outlook, PowerPoint, and Canva. Bachelor's degree from a four-year college; focus on Marketing is preferred but not required. Flexible and willing to work a flexible schedule, including days, evenings, weekends, and holidays.

CORE WORK ACTIVITIES Hotel Marketing and Advertising MEDIA RELATIONS & PUBLIC RELATIONS

Cultivate and maintain relationships with key media, influencers and industry partners across target markets Develop and distribute press releases, media kits, and brand stories to secure editorial coverage Coordinate media familiarization trips, press events and journalist site visits

Serve as primary point of contact with PR agency for daily coordination and project management

EVENTS & ACTIVATIONS Plan and execute signature events, seasonal activations and promotional campaigns Coordinate VIP experiences, hotel anniversaries, restaurant launches, seasonal experiences and special celebrations

Manage event logistics, guest communications and post-event follow-up

REPUTATION MANAGEMENT Monitor and respond to online reviews across platforms if needed (Google, TripAdvisor) Develop guest communication strategies including pre-arrival, in-stay and post-departure touchpoints

Manage loyalty program communications and resident membership initiatives

INTERNAL COORDINATION & TEAM MANAGEMENT Collaborate with Revenue Management, Sales, F&B, Spa and Operations teams to align marketing efforts Brief and coordinate with creative agencies, photographers and external partners

Oversee and maintain accurate, timely processing of all Marketing team invoices and standard procedural processes

REPORTING & ANALYSIS Track campaign performance, media coverage value and marketing KPIs

Prepare monthly reports and presentations for leadership on marketing activities and results

DIGITAL MARKETING/ MARKETING COMMUNICATIONS Assists in the development and execution of comprehensive marketing communications strategies aligned with brand positioning and business objectives. Maintain brand consistency across all communication channels and guest touchpoints. Maintains, updates, and manages all web sites. Develops brochure and property collateral materials in partnership with Marketing Content Executive/ Asst. Manager Reviews and provides analysis on all website and