CARE Specialist - Inforce Operations

Do you enjoy helping customers navigate important financial and insurance needs while delivering exceptional service? Are you energized by solving problems, managing detailed transactions, and creating positive customer experiences? Is being part of a culture where "We Do the Right Thing" and "We Courageously Shape Our Future Together" important to you? Guardian is seeking a CARE Specialist to support in-force operations for life and disability insurance products. In this role, you will serve as a key point of contact for customers, processing policy transactions while ensuring accuracy, compliance, and an outstanding service experience. You Are A customer-focused professional who enjoys helping others and takes ownership of resolving issues from start to finish. You thrive in a fast-paced environment, can adapt to changing priorities, and are comfortable balancing customer interactions with transactional work. You are detail-oriented, organized, and motivated to learn complex processes while maintaining a high level of accuracy. You enjoy collaborating with teammates, contributing ideas for improvement, and delivering exceptional service experiences that build trust and loyalty. You Have Required Qualifications 2+ years of experience in a customer service, banking, retail, hospitality, call center, or insurance environment Experience processing customer transactions, account changes, or service requests Strong communication skills across phone, email, and chat channels Ability to navigate multiple computer systems and applications simultaneously Strong attention to detail and ability to maintain accuracy in a regulated environment Strong problem-solving and decision-making skills Experience working in a team-based environment and meeting productivity goals Preferred Qualifications Bachelor's degree or equivalent professional experience Insurance, financial services, banking, or operations experience Experience handling financial transactions, reconciliations, or account servicing Familiarity with Microsoft Office products Experience working within compliance, quality, or fraud prevention frameworks Experience utilizing AI-enabled tools and technologies You Will Deliver outstanding customer experiences by proactively communicating with customers regarding policy requests and transaction status. Process financial and non-financial transactions including payments, policy changes, disbursements, beneficiary updates, and other service requests. Develop expertise in life and disability insurance products, operational processes, fraud controls, and risk management practices. Collaborate with teammates to meet quality, productivity, and customer satisfaction goals. Identify opportunities for process improvement and contribute ideas that enhance customer experience and operational efficiency. Reporting Relationships As our CARE Specialist , you will report to a CARE Leader , who reports to a CARE Manager . Location The primary location for this position is Bethlehem, PA with a hybrid work arrangement (3 days onsite / 2 days remote). Travel 0-10% travel may be required for this position. Salary Range: $49,260.00 - $73,890.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering