CyberArk EPM Operations Security Analyst III

CyberArk EPM Operations Security Analyst III Location: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in Indianapolis, IN or St. Louis, MO. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The CyberArk EPM Operations Security Analyst III is responsible for providing enterprise security solutions for business, regulatory, and legal requirements, and assuring the confidentiality, integrity, and availability of information assets. The role will provide 24x7 operational support for CyberArk Endpoint Privilege Manager (EPM) and related privileged access services. This role is responsible for processing privilege elevation requests, validating approvals and governance requirements, administering temporary elevated access, monitoring privileged activity, and supporting audit and compliance obligations. The analyst partners closely with CyberArk Engineering, IAM, Cyber Security, Infrastructure, and Application Support teams to enable secure administrative access while supporting the organization's Least Privilege, Zero Standing Privilege (ZSP), and Identity Security initiatives. How you will make an impact: Process and fulfill CyberArk EPM privilege elevation requests through ServiceNow. Validate business justification, approvals, and change management requirements. Assign and remove temporary elevated access in accordance with approved procedures. Support emergency and break-glass access requests. Ensure all privileged access activities are properly documented and auditable. Administer day-to-day CyberArk EPM operations and policy assignments. Validate EPM agent health, policy deployment, and endpoint compliance. Troubleshoot access, policy enforcement, and elevation issues. Coordinate with Engineering teams to resolve complex technical problems. Support new policy rollouts, platform updates, and operational readiness activities. Monitor privileged activity, telemetry, and operational dashboards. Investigate policy violations, unauthorized privilege use, and operational issues. Support incident response activities and perform root cause analysis (RCA) for access-related incidents. Generate operational metrics, reporting, and audit evidence. Support internal audits, compliance reviews, and periodic access certifications. Partner with Engineering, Cyber Security, IAM, Infrastructure, and Application teams to support secure privileged access services. Assist with implementation and enforcement of security controls, least-privilege practices, and access governance standards. Contribute to the standardization and continuous improvement of operational procedures, runbooks, and documentation. Identify opportunities for automation, process improvements, and operational efficiencies. Participate and complete tasks associated with the implementations for systems and network security technologies. Provide trouble resolution on complex issues. Perform system and network upgrade tasks. Design and analyze vendor services and information security requirements; maintains relationship with key vendors. Responds to Level 3 and 4 change and problem requests. Leads Level 1 and 2 incident recoveries and root cause analysis. Coordinates and prepares reporting of data security events and incidents. Maintains relationship with key