Collections Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The successful candidate has a passion for delivering the best-in-class customer experience in accounts receivable and has the drive to learn from others on supporting the Cash Collection strategy. Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.

WHAT THE ROLE OFFERS

• Accountable for the timely collection of accounts and A/R maintenance in your portfolio; including ensuring accurate customer information is maintained.

• Responsible for effectively resolving collection disputes in your portfolio.

• Responsible to keep updated with changes in collection practices and processes.

• Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 30 days past due to flag “at risk” accounts to your leader to resolve.

• Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met.

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