Revenue Services Specialist I or Revenue Services Specialist II

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, August 24, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Summary This position is the entry level of the job family. This entry-level position serves as the foundation of the Revenue Services job family, providing essential support for Duke Energy's revenue cycle operations.

Executes critical revenue cycle functions including accurate customer billing, efficient payment processing, and proactive accounts receivable management for Duke Energy's mass market and commercial utility customers. Ensures compliance with regulatory mandates and Sarbanes-Oxley (SOX) financial controls while maintaining the highest standards of accuracy and timeliness.

Operates under general supervision with increasing independence as competency develops. Work schedules may include evenings, weekends, or rotating shifts to ensure continuous customer service coverage and meet operational demands. Technical Requirements: Maintains proficiency in Duke Energy's billing systems, customer information systems, and payment processing platforms. Demonstrates continuous learning to stay current with system updates and process improvements. Customer Interface: Provides professional resolution of customer billing inquiries, payment questions, and account disputes through various communication channels. Escalates complex issues appropriately while maintaining positive customer relationships. Collaboration: Interfaces effectively with key internal stakeholders, including Customer Contact Operations, Metering Services, Distribution, and Customer Service Support teams to ensure seamless service delivery. Note: Specific job tasks may vary based on individual assignment and operational needs.

Billing, Payment Processing & Accounts Receivable Management Executes accurate and timely billing, payment processing, and accounts receivable management for mass market residential and commercial customer accounts. Maintains and develops proficiency in Customer Information System(s), payment processing platforms, and revenue services processes. Resolves billing, payment, and usage exceptions for routine, non-complex account scenarios while maintaining accuracy rates of 98% or higher. Manages delinquent accounts through collection efforts, security deposit acquisition, and financial risk mitigation actions including accelerated delinquency processing and disconnect procedures. Escalates complex billing issues to senior staff when account scenarios exceed established complexity thresholds. Account Maintenance & Regulatory Compliance Performs comprehensive account maintenance activities to ensure compliance with company policies and state/federal regulations. Administers state-mandated programs including life support, third-party notification, medical alert/essential programs, and Supplemental Security Income (SSI). Processes regulatory compliance items such as deposit guarantee contracts, fraud investigations, customer identification verification, and tax jurisdiction updates within established timeframes. Maintains FACTA compliance and record retention requirements using FileNet and other document management systems while supporting vendor and collection agency operations. Demonstrates proficiency in regulatory reporting systems and compliance tracking tools.  Internal Stakeholder Support & Customer Communication This role serves as a key liaison between internal departments and external stakeholders to