Success Plan Manager - Specialist - US

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.    You manage customer engagements end-to-end, establishing trust, communicating clearly, and delivering outcomes that matter. If you are ready to own what you deliver, this role is for you.   What you’ll bring

8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes. Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption. The ability to establish and sustain trust with stakeholders at all levels, including C-suite. Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty. Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery. Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI. Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations. Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment. Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

What you’ll build You manage SAP service engagements across your portfolio, focusing on trusted relationships, governance, issue resolution, and real customer value.

Develop engagement strategies aligned to customer goals and business needs. Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution. Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track. Identify and address issues quickly, minimising disruption and keeping delivery moving. Track and communicate value realisation, helping customers articulate their SAP investment impact. Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery. Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.

Where you belong At SAP, individual contribution matters. Specialists own real customer relationships, run programmes autonomously, and make decisions that count. You are supported globally with the tools and autonomy to do your best work. Your impact is yours to own. If you are energised by customer proximity and motivated by measurable outcomes, you belong here.   #SAPSPM-NA    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries,