Operations Supervisor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re currently looking for an Operations Supervisor to lead the day-to-day operations of our UK Receiving Center. This role will be responsible for ensuring the team operates safely, efficiently, and consistently while meeting our standards for quality, productivity, service levels, and security. As the senior onsite operational leader, you will independently manage daily priorities, staffing, workflow, performance, and operational escalations while maintaining close alignment with the Director of Operations. You will play a critical role in establishing strong operating routines, developing the team, solving problems, and continuously improving the operation as we scale our presence in the UK and Europe. You’ll report to the Director of Operations and work from our UK location. Onsite Requirement: This role requires you to be onsite in the office 5 days per week. What You’ll Do Act as the day-to-day operational lead for the UK Receiving Center, independently managing daily priorities, staffing, workflow, service levels, quality, and operational escalations. Manage, train, coach, and motivate the UK Receiving Team while creating a culture of accountability, continuous learning, and high performance. Own daily operational performance, including volume, throughput, productivity, backlog/WIP, quality, SLA attainment, and attendance. Lead daily operational huddles, review performance against targets, identify risks, and establish clear actions and ownership. Independently adjust staffing, work allocation, and operational priorities based on incoming volume, backlog, service-level requirements, and operational constraints. Evaluate team member performance and output to ensure productivity, quality, security, and company standards are consistently achieved. Identify emerging capacity, service, quality, or operational risks and escalate issues early with clear facts, business impact, and recommended countermeasures. Lead structured problem solving and root-cause analysis for operational issues and implement sustainable corrective actions. Identify opportunities to improve productivity, quality, workflow, ergonomics, and overall operational performance. Develop and maintain standard work, SOPs, visual management, training materials, and daily operating routines. Identify and develop new operational metrics as business needs evolve. Support capacity planning, workforce planning, and operational readiness as volumes grow. Develop the capabilities of