Lead - Warranty, GM Energy

About GM Energy GM Energy is building an integrated ecosystem of electric-vehicle charging, vehicle-to-home, vehicle-to-grid, energy-storage, and energy-management products and services.

The Lead – Warranty owns the end-to-end warranty process for GM Energy products and services. This role evaluates and resolves warranty concerns consistently, efficiently, and accurately. The person connects customer cases, field-service information, product data, supplier performance, cost, and quality or safety signals. The role improves customer experience, product reliability, serviceability, and total cost of ownership while building structure in a growing business. What You’ll Do Own warranty claims from intake through resolution, including returns material authorizations, repairs, replacements, returns, reimbursements, and goodwill decisions. Establish and apply decision rules for warranty, out-of-warranty, installation-related, customer-caused, and goodwill cases. Coordinate resolution with Customer Care, Technical Support, Installation, Quality, Engineering, Product Management, Supply Chain, Finance, Legal, suppliers, and service partners. Maintain traceability across customer cases, product serial numbers, installation records, failed components, suppliers, costs, and final dispositions. Prepare claim evidence and lead supplier reviews, recovery tracking, invoicing, and dispute resolution. Analyze warranty and field-service data to identify failure trends, safety concerns, repeat repairs, cost drivers, and recovery opportunities. Lead performance reviews and improve warranty controls, documentation, dashboards, customer communications, and standard work. Your Skills & Abilities (Required Qualifications) Bachelor’s degree in engineering, business, quality, operations, supply chain, finance, or a related field; equivalent professional experience may be considered. Three or more years of experience in warranty, aftersales, service operations, quality, supplier management, claims administration, or a related discipline. Experience managing claims, returns material authorizations, repairs, replacements, service, or supplier-recovery processes. Ability to manage and analyze complex datasets using Excel-based tools, including macros, to improve reporting and process efficiency. Ability to lead cross-functional work, influence without direct authority, and hold partners accountable. Ability to work onsite in a hybrid schedule (three days per week) and visit local suppliers as business needs require (up to 10%) What Can Give You a Competitive Advantage (Preferred Qualifications) Strong communication, organization, judgment, problem-solving, and decision-making skills. Strong sense of urgency, adaptability, learning agility, and ability to succeed in a rapidly changing environment. Experience in automotive, electric-vehicle charging, energy storage, residential electrical systems, distributed energy resources, or connected products. Experience in Quality, Reliability, and Durability activities or organizations, or with warranty analytics and reporting. Experience with warranty terms, installation or workmanship claims, supplier contracts, service-level agreements, recovery provisions, accruals, reserves, or claim-cost analysis. Experience with the Quality Data & Analytics Platform, warranty IPTV fan charting, Months in Service analysis, prognosis or sufficiency analysis, or supplier invoicing. Experience with Salesforce, OneCRM, warranty-management or returns material authorization systems, enterprise resource planning or logistics platforms, PRTS, Jira, Power BI, or AI-assisted analysis tools. Ability to manage multiple priorities, create structure in ambiguity, build strong relationships, and demonstrate commitment to safety, quality, integrity, and customer outcomes. 

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration