Ascentium Loan Servicing Specialist

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At Regions, the Loan Servicing Specialist is responsible for a broad range of pre- and post-booking activities related to commercial loan and lease servicing. This role ensures the accuracy and compliance of account changes, manages customer and vendor interactions, supports the full lifecycle of post-closing adjustments including rewrites, transfers and assumptions, contract unwinds, and customer verifications. Specialists at higher levels will demonstrate increased complexity of work, autonomy, and subject matter expertise.

Reviews documentation for accuracy and compliance with internal policies and regulatory requirements Communicates with sales, credit, documentation, and funding to clarify or resolve conditions tied to rewrite approvals Coordinates with legal or compliance teams on redress or regulatory changes associated with rewrite transactions Manages transfer and assumption requests, including collection of required documents, verification of transferee credentials, and processing of ownership changes Manages full or partial contract unwinds, including coordination of refunds, invoice reversal and proper system documentation Conducts outbound calls to customers to complete verification, ensuring proper authentication and collection of confirmation details Documents all verification outcomes in the loan servicing system following established compliance guidelines Requests and monitors site inspection ensuring completion by approved vendors or internal resources Tracks inspection status and follow up on outstanding reports to support titling, funding, or credit decisions post-closing Reviews and clears open stipulations on booked transactions in coordination with internal departments Responds to servicing requests received from customers, vendors, or internal stakeholders post-booking Assists in redress efforts for booked transactions when required by legal, compliance, or internal audit Maintains thorough and compliant records of all post-booking activities Escalates discrepancies or exceptions to management as appropriate Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions Works under general supervision following established guidelines and procedures This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

High School Diploma or GED One (1) year of customer service, banking, finance, or related work experience Preferences Accounting experience Skills and Competencies Data entry and typing skills Proficient in Microsoft Excel and Word Strong time management Strong attention to detail and ability to follow established procedures Effective written and verbal communication skills across