Manager IT Club Systems

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan:   Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. Reports To:  Director of Club Systems Job Summary:  The Manager of Club Systems is responsible for overseeing the implementation, maintenance, and optimization of club related technology systems. This role ensures that all systems operate efficiently to support club operations, enhance member experience, drive business growth and improve labor productivity. The ideal candidate will have a strong background in retail technology, project management, and team leadership.

Strategic and Team Leadership: Develop and execute a comprehensive strategy for store technology systems to align with the company’s operational and customer experience goals. Stay informed on industry trends, emerging technologies, and best practices to drive innovation and competitive advantage. Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth. Foster a culture of collaboration, innovation, and continuous learning within the team. System Management:   Oversee the installation, configuration, and maintenance of many club technology systems, including labor management, club communications/task management, asset protection and maintenance. Ensure high availability, reliability, and scalability of store systems to meet operational demands. Collaborate with vendors and internal teams to manage system upgrades, patches, and integrations. Project Management:   Plan, execute, and manage technology projects to improve club operations and member experience. Ensure projects are completed on time, within scope, and within budget. Vendor Management:   Collaborate with external vendors to implement and maintain club systems. Technical Support:   Provide third-level support for club systems, troubleshooting issues, identifying areas to transition support to L2, and ensuring timely resolution to minimize downtime. Operational Excellence: Analyze system performance data to identify areas for improvement and implement solutions to enhance system efficiency and reliability including AI and automation. Manage system incidents and escalations, ensuring timely resolution and minimal business disruption. Collaboration and Communication: Work closely with cross-functional teams, including Operations, Finance, and Supply Chain, to align technology initiatives with business objectives. Act as a primary point of contact between the IT department and store