Customer Support Strategy Analytics Intern

Customer Support Strategy Analytics Intern

9/14/26

Woodcliff Lake, New Jersey United States

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.   This is a full-time internship position for our Spring Rotation, from January 11, 2027 through May 14, 2027 in Woodcliff Lake, NJ.   WHAT AWAITS YOU.

Create and maintain business reports, dashboards, and analytics using Tableau and similar tools.

Analyze data to identify trends, insights, and opportunities that support business decision-making.

Ensure data accuracy and consistency through validation, quality checks, and documentation updates.

Support ad-hoc reporting requests while helping improve and automate recurring reporting processes.

Monitor KPIs and performance metrics to track progress against key business initiatives.

Partner with IT teams to troubleshoot issues and enhance reporting tools and workflows.

Assist with AI and automation initiatives, including chatbot development, model training, workflow automation, performance monitoring, and continuous improvement.

WHAT YOU SHOULD BRING.

Currently enrolled in a bachelor or master’s degree program at an accredited college or university  Possess a minimum cumulative GPA of 3.0 (not just in major) Have completed at least 60 college credits or be at least a rising Junior Must attach a copy of college unofficial transcript Ability to work full-time (36.25 hours/week)

WHAT YOU CAN LOOK FORWARD TO.

Medical Insurance Paid Time Off in addition to Company paid holidays where eligible Hybrid work environment Intern Vehicle Lease Program

The hourly rate for Undergraduate students is $25.30 The hourly rate for Graduate students is $32.20   The selected student's academic level will be used to determine the final pay rate. This statement is in accordance with state and local pay disclosure requirements. Even more so than the generous compensation and benefits, the culture and values of Shared Services make it the ultimate working environment.   As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.   Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.   BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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