Senior Technical Program Manager

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager The Ethoca Cloud Platform team is seeking a Senior Technical Program Manager to drive strategic cloud platform, infrastructure, and engineering initiatives. This newly created role will serve as a key execution partner to Engineering leadership, owning programme governance, roadmap planning, capacity management, stakeholder alignment, and delivery execution across multiple cross-functional initiatives. The successful candidate will enable engineering teams to focus on delivery while providing operational excellence, programme discipline, and leadership across a growing cloud platform organisation. The ideal candidate combines strong technical program management experience with a solid understanding of Azure and cloud technologies and has a proven ability to lead complex initiatives across Engineering, Product, Architecture, Infrastructure, Security, and Operations teams. Role: • Own end-to-end delivery of large, cross-functional technical programs across cloud, infrastructure, platform, security, and engineering domains. • Translate business objectives, technology strategy, and operational priorities into executable roadmaps, milestones, and measurable outcomes. • Partner with Product Managers, Engineering Managers, Architects, and stakeholders to align priorities, scope, timelines, and delivery commitments. • Drive roadmap planning, prioritization, and capacity management activities in partnership with Engineering leadership. • Balance infrastructure, platform, technical strategy, and product-driven initiatives to maximize delivery outcomes. • Manage program milestones, dependencies, risks, issues, resource constraints, and delivery trade-offs. • Own Jira governance, including backlog management, workflow administration, reporting, dashboards, roadmap tracking, release planning, and delivery metrics. • Build executive reporting that provides clear visibility into programme health, risks, dependencies, and key outcomes. • Facilitate cross-functional planning sessions, technical reviews, governance forums, and release readiness activities. • Collaborate with Engineering, Infrastructure, Security, Cloud Operations, and Product teams to ensure alignment across dependent initiatives. • Drive continuous improvement in programme management practices, delivery processes, and governance frameworks. • Serve as the primary point of contact for major programs and strategic initiatives within the organization. All About You: • Experience leading complex technical programs within software engineering, cloud, platform, infrastructure, or technology organizations. • Strong understanding of Agile delivery methodologies and the Software Development Lifecycle (SDLC). • Strong understanding of Azure cloud services, cloud-native architectures, and modern infrastructure platforms. • Ability to understand technical designs, architecture diagrams, APIs, infrastructure components, and platform services. • Experience driving roadmap execution, capacity planning, programme governance, and stakeholder management in enterprise environments. • Experience managing complex dependencies, risks, issues, priorities, and stakeholder expectations across multiple teams. • Deep expertise with Jira, including programme governance, workflow administration, dashboards, reporting, dependency tracking, and release management. • Strong analytical and problem-solving skills