Principal Program Manager-GTM

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description We are seeking a Principal Program Manager – GTM/CX Portfolio to lead portfolio planning, initiative prioritization, and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization. This role is responsible for managing the end-to-end GTM/CX portfolio—overseeing work intake, sequencing, and resourcing of initiatives—while also driving adoption of internal change management processes. You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs), All-Hands, and leadership alignment sessions, ensuring clarity, accountability, and measurable business outcomes. The ideal candidate brings deep program and portfolio management expertise, proven success scaling process adoption, and experience driving GTM or CX transformation in a high-growth technology company.

A. Portfolio Management & Strategic Planning Lead GTM/CX portfolio planning across strategic initiatives, ensuring alignment with company priorities Manage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectively Partner with GTM and CX leaders to define priorities, allocate resources, and forecast capacity Drive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risks Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions B. Change Management & Process Adoption Drive adoption of internal GTM/CX change management processes Partner with business leaders, field operations, and enablement to ensure consistent use of new processes and tools Monitor adoption, identify friction points, and implement improvements to increase compliance and effectiveness Embed accountability and feedback loops to ensure processes deliver measurable business impact C. Executive Alignment & Communication Orchestrate key executive forums, including GTM/CX QBRs, All-Hands, and leadership alignment sessions Partner with functional leaders to shape agendas, curate insights, and ensure clarity of message to stakeholders Deliver crisp, compelling updates to C-level executives and senior leadership on GTM/CX portfolio health and strategic outcomes Build strong narratives that connect portfolio initiatives to business results, customer impact, and field productivity Qualifications Required Qualifications Bachelor's degree with minimum 12+ years of program management experience leading large, complex, cross-functional initiatives. Experience with a top-tier strategy, operations, or technology consulting firm. Experience in at least one defined GTM/CX domain (e.g., sales, CPQ, customer success). Proven track record of structuring