IT Help Desk Support

The IT Help Desk Support position will perform the following duties: Provides technical support to internal and external users of the computer system. Logs and solves problems in a strong customer service fashion. Answers user inquiries regarding computer software or hardware operation to resolve problems. Enters commands and observes system functioning to verify correct operations and detect errors. Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Reads technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refers major hardware or software problems or defective products to vendors or technicians for service. Develops training materials and procedures, or train users in the proper use of hardware or software. Confers with staff, users, and management to establish requirements for new systems or modifications.