Technical Solutions Analyst

Keyera Career Opportunity Why Keyera? It’s our purpose-driven culture, benefits, and people. From flexible, customizable benefits and an employer-funded pension plan to our Keyera Connects social investment program and paid employee volunteer days, we’re focused on empowering our people and communities. When you work with us, you'll enjoy: Flexible Benefits to meet your individual and family needs, including $3,500 plus 4.5% of base salary each year to customize your benefits and investments Saving plan options, including an Employee Share Purchase Plan, RRSP, and TFSA Defined Contribution Pension Plan funded by Keyera up to 10% of base salary Wellness Personal Spending Account of $750 per year to cover wellness expenses Paid vacation and eight flex days each year Two paid volunteer days each year to support the causes that are most important to you Employee Family Assistance Program with a variety of support resources from professional counselling to financial planning support and more. Role/Location Specific Keyera’s Northern Allowance is a tiered incentive program based on years of service, currently offered to employees working at the following locations: Grande Prairie Office, Wapiti, Simonette, Gold Creek, South Cheecham, and Fox Creek Terminal. This information reflects the current state of the program and may be subject to change over time. Please note that compensation and benefits may be different based on the work location, position, and a candidate's experience and qualifications. Job Type: Permanent THE POSITION Keyera is seeking a Technical Solutions Analyst to join the Enterprise Technology Delivery team within the Digital, Data & Technology (DD&T) group. The Enterprise Technology Delivery team primarily supports Keyera’s Corporate applications and IBM Maximo (enterprise asset management software).  These systems are utilized to support a wide range of business teams including: Facility Operations, Asset Management & Reliability, Finance & Supply Chain Management, Safety, Environment & Regulatory, Sustainability, Legal and more As a Technical Solutions Analyst, this individual will deliver day-to-day support, maintenance, troubleshooting, and ongoing development of various corporate systems.  The successful candidate will have opportunities to collaborate with teams across Keyera to build business knowledge and develop meaningful solutions. This position is based in our Calgary office and occasional travel to Keyera sites may be required.

In collaboration with other team members, support day-to-day operations of the corporate systems, including: General user inquires and support User and security setup Data exports and imports Application, integration, and database troubleshooting Infrastructure and application performance management Partner with team members and vendors to deliver system upgrades Design and develop technical solutions for corporate system improvements and fixes Participate in the review of design and technical documentation delivered by projects and peers to ensure consistency of solutions and alignment to Keyera’s technical standards Build strong working relationships with DD&T colleagues and business partners QUALIFICATIONS Post-secondary education in Computer Science or related field SKILLS & EXPERIENCE 5+ years of supporting and working with enterprise corporate systems Experience working within IT operational frameworks (ITIL, COBIT, etc.) and ITSM tools Relational databases (SQL or Oracle) – ability to combine and manipulate data sets using SQL Understanding of technical architecture principles Knowledge of structured programming languages (Java/Python/C) PERSONAL ATTRIBUTES Passion for solving problems, both simple and complex Excellent communication and organizational skills Ability to articulate technical ideas and solutions in a user-friendly manner Enjoys working in a team-oriented, collaborative environment Strong focus on customer service Highly