Associate Account Manager Team Lead

SUMMARY: With general direction from the Supervisor or Area Retention Manager, the Associate Account Manager Team Lead (The Team Lead) utilizes a hands-on, professional, and customer-service oriented approach to ensure consistent and effective delivery and/or resolution of customer retention activities. In addition to maintaining existing book of business and exceeding AAM daily duties and expectations, The Team Lead supports in onboarding newly hired Associate Account Managers and may offer guidance on challenging customers/processes for other team members.

Lead handles urgent customer related concerns within the team and provides back-up support throughout their area team. PRINCIPLE RESPONSIBILITIES: Prepares agendas and/or actively participates in weekly planning meetings, team huddles, reinforcement trainings, weekly meetings with their Supervisor and skip level meetings with Area Retention Manager. Support Supervisor with escalation requests, case management, and other business management requirements for open books of business/new hires Support Supervisor with new hire onboarding and mentorship Provides shadowing to prospective internal candidates Participates in focus groups for AAM Feedback for the Team Fulfills daily/weekly/monthly AAM expectations with existing book of business, as outlined Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. Responds to all cancellation requests in alignment with the established escalation policy. Proactively communicates with or responds to customers in support of company pricing initiatives. Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. Responsible for capturing customer emails, minimizing rate restrictions and customer credits. Increases customer penetration by selling full suite of Republic Services products. Regularly meets with Supervisor to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships Performs other job-related duties as assigned.

Waste or transportation industry experience.

High school diploma or G.E.D. (Required) Minimum of 1 year of customer service experience. (Required) Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts.  • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

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