Director, Artificial Intelligence Policy and Risk Governance

Your Opportunity At Schwab, you’re empowered to make an impact. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. Please note: This position is M-F during standard business hours with a hybrid work model (4 days in-office, 1 day working from home). It is only available in the areas listed. Candidate must reside or be willing to relocate on their own to one of the listed areas. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

The AI Risk Oversight team is part of the broader Model Risk Oversight (MRO) team under Corporate Risk Management. The team establishes and maintains Schwab’s AI risk management program so the Company can safely and responsibly onboard, use, monitor, and govern agentic and generative artificial intelligence (AI) solutions while meeting internal policy requirements, regulatory expectations, and industry practices.

The team develops and maintains the AI risk program, including policy, standards, procedures, governance activities, committee structure, risk metrics and reporting, stakeholder engagement, training, communications, adherence monitoring, and evidence needed to support effective challenge from audit and regulators. This role provides an opportunity to drive the AI risk management program at Schwab by coordinating across AI owners, AI reviewers, Enterprise Risk Management, Technology, Cybersecurity, Compliance, Data, Operational Risk, and other stakeholders.

We are looking for someone with an intersection of risk program and policy experience coupled with a deep knowledge of artificial intelligence approaches, implementation, and governance. This role will report to the Director of AI Risk and be responsible for:

Driving the AI risk management program roadmap, workplans, stakeholder engagement, and execution discipline needed to maintain an effective enterprise program. Maintaining and updating AI risk management policy, standards, procedures, guidance, program documentation, change management plans, and adherence expectations. Coordinating across AI owners, AI reviewers, Enterprise Risk Management, Technology, Cybersecurity, Compliance, Data, Operational Risk, business risk partners, and other stakeholders to keep program requirements clear, current, and executable. Assessing regulatory guidance, audit findings, industry practices, emerging AI risks, and internal risk framework requirements to identify needed program enhancements. Preparing audit- and regulator-ready evidence, narratives, responses, and program documentation that demonstrate how Schwab governs AI risk. Leading AI risk program self-assessments, gap analyses, issue identification, remediation planning, and enhancement tracking. Designing and rolling out training, communications, stakeholder materials, and awareness campaigns that explain AI risk requirements and responsibilities. Establishing and maintaining adherence monitoring routines for AI risk standards and procedures, including escalation of exceptions, violations, observations, issues, and remediation status. Leading AI Risk Working Group, reporting to the Model Governance Subcommittee, and delivering senior management updates by developing clear agendas, decision materials, meeting outcomes, and follow-up actions. Partnering with reporting, dashboard, metrics, inventory, and collective review leads to ensure program governance activities connect to operating data without directly owning those reporting or review execution functions.

What you have Required Qualifications:

Bachelor’s degree. Knowledge of artificial intelligence techniques and approaches including development, implementation, monitoring, governance, and risk management of AI. Experience managing risk, compliance, governance, audit, regulatory, or enterprise program management activities in a complex organization.