Automation Technician IV (Onsite)

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Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As Axon's Assets Reliability (AR) Technician V, you are the senior technical escalation resource for Asset Reliability — the loss-elimination arm that steps in when troubleshooting exceeds what a line-level technician can resolve alone. You lead 5-Why and 8D investigations on chronic and high-OEE-impact failures, drive the chronic-loss/OEE improvement project funnel, convert verified fixes into PM, CMMS, and spare-parts standards, and mentor Automation and AR Technicians on advanced troubleshooting technique. You support escalated production issues without ever taking ownership of the line event record away from the Automation Technician who owns it — your job is to make the fix permanent and the lesson reusable.

Reports to: Sr. Manager, Manufacturing Engineering-Asset Reliability Manager

• Respond to escalations from Automation Technicians, Lead Technicians, Supervisors, Operations, or OEE review based on severity, repeat history, and production impact.

• Support safe containment, advanced troubleshooting, and restoration on escalated events while the Automation Technician retains ownership of the line event work order.

• Lead 5-Why investigations on repeat, chronic, or high-OEE-impact failures; determine when an issue is systemic, recurring, cross-functional, safety/quality-significant, supplier-related, or design-related and open an 8D accordingly.

• Own and maintain the chronic-loss / OEE improvement project funnel: identify losses through OEE Pareto, downtime history, repeat-failure flags, scrap data, and technician feedback; rank by impact, safety/quality risk, frequency, MTTR, labor burden, part cost, and feasibility.

• Assign technical ownership to improvement projects and define containment, root-cause path, permanent countermeasure, validation method, and target date; verify benefit with before/after data before closing.

• Convert verified fixes and lessons learned into CMMS updates, PM changes, troubleshooting guides, training content, or spare-parts strategy recommendations.

• Recommend and, once approved, execute changes to process, equipment, controls/MES, PM strategy, or CMMS master data — recognizing that AR Technicians do not independently authorize permanent changes outside the approved change-control (PCR/MOC) process.

• Align improvement priorities with Operations, Manufacturing Engineering, and Controls/MES Engineering before committing resources to a project.

• Support new equipment startup readiness, NPI integration project readiness, and NRTL certification activities for new or modified machines.

• Maintain and grow the technician skills matrix; mentor Automation Technicians and AR Technician IVs on advanced electrical, mechanical, vision, and controls troubleshooting technique and on CMMS documentation quality.

• Capture and organize troubleshooting knowledge (failure modes, fault codes, corrective actions, lessons learned) so it is reusable across shifts and sites.

• Track and report on Technical Support KPIs, including MTTR on escalated events, repeat-failure rate, top downtime losses reduced, chronic issues eliminated, and lessons converted to standard work.

• Provide