Associate, Client Support

Grade Level (for internal use): 07 1) The Role :  Client Services (Grade 7), Regulatory & Compliance As a Client Services professional within Regulatory & Compliance, you will be the point of contact for clients using the Counterparty Manager (CPM) suite, ensuring timely, accurate support and smooth delivery across the client lifecycle. You’ll combine strong client servicing skills with product and process understanding to resolve issues, and strengthen long-term partnerships.   2) The Team You’ll sit within the Regulatory & Compliance Client Services organization, working closely with a regional and global coverage model supporting clients across EMEA, AAPC and US hrs with strong collaboration across APAC , EMEA and AMER. R Collaborate with peers and commercial partners to ensure consistent CPM services in EMEA, APAC and US hrs, while aligning with global standards. Coordinate  with internal teams (e.g., product, implementation, operations, and other business functions) to share client feedback, resolve client issues. You will provide weekend support for all counterparty Manager products along with Tax Solution support coverage.   3) The Impact Your work will directly strengthen client outcomes and help the organization scale service excellence across regions. Reducing risk and improving client experience. Increasing product services coverage by aligning CPM capabilities to real client processes and driving meaningful usage. Improving implementation quality in all regions through standardization, documentation, and close partnership with internal teams. Translating client sentiment into actionable insights that support product enhancements and service improvements.   4) What’s in it for You This role is designed for someone who wants to grow as a client-facing professional while building strong domain expertise in regulatory and compliance-enabled solutions. Deep product expertise across the Counterparty Manager suite and related onboarding/implementation workflows. Hands-on experience supporting global clients across APAC, EMEA, and AMER, strengthening your stakeholder management and communication skills. Exposure to cross-functional collaboration (product, commercial, implementation, operations), expanding your business and delivery perspective. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You?

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