Senior System Operations Engineer

About this role: Wells Fargo is seeking a Senior System Operations Engineer to join our End User Support team supporting Markets Traders and Investment Banking groups. Learn more about the career areas and business divisions at WellsFargoJobs.com. You will be responsible for providing platinum-level, end-to-end desktop and voice support to Trading Floor employees and Investment Bankers by analyzing client needs and determining the impact on the client and systems environment. You will participate in the planning, installation, and troubleshooting of new or modified desktop hardware, software, applications, and operating systems to meet client requirements. In this role, you will: Lead or participate in initiatives and projects and act as a subject matter expert on issues escalated from Operations internal alerts, Help Desks, Support Groups, and other departments. Improve deployment processes, tools, architecture, design, day-to-day technical support, scheduling, and governance models. Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success while driving continuous service improvement. Analyze moderately complex technology operations issues that require in-depth review and contribute to the resolution of complex issues. Partner with others to deliver technology operations initiatives while leveraging a solid understanding of policies and procedures. Collaborate with management and team members to answer questions and resolve problems. Provide activity, progress, and status reports to management and communicate critical issues in a timely manner. Provide accurate problem identification, ticket documentation, customer communication, and vendor engagement. Contribute to planning activities related to technology operations projects and deliverables. Execute and oversee production deployments, including but not limited to starting and stopping jobs, updating processing tables, and developing scripts. Plan, design, document, and enforce escalation policies and procedures. Troubleshoot and triage job failures and work closely with Application Development, Production Support, and vendors to drive root cause identification and resolution. Mentor and provide guidance to junior team members.

Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education Technology Operations experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education. Experience providing enterprise-level desktop support, including analysis and resolution of moderately complex desktop support issues requiring in-depth review. Experience supporting and administering Microsoft Intune and Microsoft Entra ID (Azure AD), including device enrollment, compliance policies, application deployment, Conditional Access, Multifactor Authentication (MFA), endpoint security, and endpoint troubleshooting. Experience supporting cloud-based telephony and collaboration platforms, including Cloud9, Teams Phone, and related voice technologies. Ability to troubleshoot voice connectivity, user provisioning, trading turrets, and call quality issues in a fast-paced environment.   Experience supporting Cloud PC, VDI, or virtual desktop environments.

Experience supporting desktop and laptop hardware configurations for Dell, HP, and Lenovo, including diagnosis of failed components across various hardware platforms. Strong knowledge of Windows 11, Microsoft 365, and enterprise desktop support in a large-scale environment. Knowledge of technology support, including printer configuration, maintenance, and repair. Strong analytical skills with a high level of attention to detail and accuracy. Excellent verbal, written, and interpersonal communication skills. Experience with scripting, automation, and AI-powered