Solution Sales Director - AI Workforce

Join the Retail & Consumer Goods (RCG) Organization as an AI Workforce Solution Specialist Manager,  where you will lead a high-performing team responsible for helping customers transform how work gets done through Microsoft AI, Copilot, Security, and Cloud solutions. In this strategic leadership role, you will drive customer growth, accelerate AI adoption, and help organizations unlock business value by integrating cutting-edge AI technologies into their workforce and business processes. As a people manager and sales leader, you will coach and develop teams that engage senior business and technology decision-makers, identify new business opportunities, and drive large-scale AI-powered transformation initiatives across a portfolio of strategic customers. You will leverage market intelligence, predictive analytics, and customer insights to shape territory strategy, uncover whitespace opportunities, and align Microsoft's AI and cloud solutions to customers' most critical business priorities. You will lead teams through complex sales cycles, ensuring strong pipeline management, forecasting excellence, and execution against revenue objectives. Working closely with account teams, solution engineering, customer success, security specialists, and partner organizations, you will help customers accelerate adoption of Microsoft AI solutions while maintaining a strong focus on security, compliance, and long-term business outcomes. Success in this role requires exceptional people leadership, executive engagement, strategic sales expertise, and deep knowledge of AI-driven business transformation. The ideal candidate is passionate about coaching talent, building high-performing teams, cultivating executive relationships, and helping customers realize the full value of Microsoft’s AI and cloud ecosystem. Through your leadership, you will influence customer strategy, shape future workforce transformation initiatives, and drive measurable growth for both customers and Microsoft while fostering a culture of accountability, collaboration, innovation, and continuous development.

Customer Engagement Ensures teams adhere to sales frameworks and guidelines to assess and qualify sales opportunities, ensuring alignment with AI-enhanced sales methodologies and best practices. Leverages expertise in strategy development to empower teams in securing complex, high-value deals. Drives collaboration across organizations (e.g., Account Team Unit [ATU], CSU, ISD, GPS) to lead deal orchestration and ensure effective handoffs throughout the deal lifecycle. Coaches team on advancing best practices to obtain customer commitment, secure deals, and reduce exposure to risks that impacts sales success across the territory. Coaches team on leading the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights. Leads partner teams, resources and fosters lasting relationships that activate co-selling strategies and drive partner attach to each opportunity through every stage in the sales lifecycle. Leads team on leading partner organization connections (i.e. GPS) that lead to enduring relationships, share gains, partner health and alignment with execution plans to accelerate customer value realization at scale. People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others. Sales & Pipeline Management Sets the direction for business analysis and the emerging opportunities to