Field Technician – Piedmont Triad / NC-VA Border

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? T-Mobile is searching for an impactful Field Technician to maintain a territory spanning the Piedmont Triad region and extending across the North Carolina/Virginia border. Join us in taking the next big leap forward! You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in our market. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way! T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team in the Piedmont Triad and the North Carolina–Virginia border region. The main territory covers the northeastern part of the Winston-Salem market and the western part of the Greensboro market, including Madison and Eden, NC, and extends north to Martinsville, VA. On-call coverage stretches further outward, from Danville, VA in the northeast, to Asheboro, NC in the southeast, Statesville, NC in the southwest, and Sparta and Mount Airy, NC in the northwest. The Field Technician role supports network operations by applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process enhancements. The work directly impacts network stability and service quality for organizational and customer needs.

Provide technical support to resolve network performance issues and contribute to outage resolution efforts Manage smaller projects or project segments, delivering accurate status and progress updates as required Identify and recommend process improvements related to maintenance and repair activities to senior staff and management Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians Complete required training to maintain current knowledge of systems, products, and organizational standards Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: Bachelor's Degree OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Vocational/Technical Training or related field (Preferred) 2-4 years Working experience in Field Operations and maintenance. (Preferred) 2-4 years Wireless telecommunications or other related experience. (Preferred) Knowledge, Skills and Abilities: Electronics (Required) Basic operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems, and AI. Radio Access Network (RAN) – Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required) Experience with Ericsson RAN technology is a plus.  Wireless Backhaul – Understanding of wireless backhaul technologies and configurations used to connect cell