Fulfillment Planning Analyst

Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Supply Chain Fulfillment Planning Analyst supports fulfillment center and supply chain operations by analyzing data, developing reports, assisting with forecasting and workforce planning, and providing performance insights. The role converts operational data into actionable recommendations that improve throughput, service levels, labor utilization, cost efficiency, and overall network readiness. Working closely with Operations, Planning, Finance, Transportation, Technology, and site leadership, the analyst identifies trends, risks, and improvement opportunities while creating reporting tools that support informed decision-making. The ideal candidate is highly organized, detail-oriented, and adaptable in a fast-paced environment, using data-driven analysis to monitor supply chain performance, optimize processes, support planning activities, and enhance operational effectiveness. What You Will Do

Develop, maintain, and distribute recurring and ad hoc reports that support supply chain, fulfillment center, and operational planning decisions. Analyze operational data to identify trends, patterns, variances, risks, and opportunities related to volume, labor, productivity, throughput, service, and cost performance. Support forecasting and workforce planning by translating business volume expectations into actionable facility-level insights and staffing considerations. Partner with facility leaders, regional operations, Finance, Transportation, Planning, Technology, and other stakeholders to gather requirements, understand business challenges, and recommend data-driven solutions. Build and enhance reporting tools, dashboards, and analytical processes that improve visibility of operational performance and reduce manual reporting effort. Monitor performance against plan, highlight variances, diagnose root causes, and escalate risks that may impact service, labor readiness, throughput, or network balance. Create clear summaries, presentations, and recommendations for leadership using Excel, PowerPoint, and data visualization tools. Support continuous improvement by identifying reporting gaps, data redundancies, process inefficiencies, and opportunities to automate or streamline analytical work. Maintain data accuracy, validate inputs, troubleshoot reporting issues, and partner with Technology teams when system or data integrity concerns arise. Work independently to manage priorities, meet deadlines, and deliver high-quality analytical support in a fast-paced supply chain environment. Communicate complex data, assumptions, and recommendations in a clear, concise, and actionable manner to cross-functional partners and leadership. Stay current on supply chain analytics, workforce planning, forecasting, reporting tools, and industry best practices to continuously strengthen analytical capabilities.

Skills You Will Need Supply Chain & Fulfillment Operations Knowledge: Understanding of fulfillment center operations, labor planning, logistics flow, productivity, throughput, service levels, and operational performance metrics. Data Analysis & Insight Generation: Ability to analyze large datasets, identify trends and root causes, evaluate variances, and translate findings into practical business recommendations. Forecasting & Workforce Planning: Understanding of volume forecasting, labor modeling, capacity planning, and operational readiness concepts. Reporting & Data