Manager, Managed Platforms

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

The Manager, Managed Platforms is responsible for governance, operational oversight, and continuous improvement of enterprise-managed platforms that support digital experiences across web, mobile, and ecommerce channels. This role oversees managed service provider (MSP) teams responsible for administration, configuration, support coordination, and roadmap management of SaaS platforms including Adobe Experience Manager (AEM), Adobe Launch, Salsify, Algolia, Contentsquare, and other related technologies. The role also provides leadership for DevOps resources responsible for enabling deployment automation and CI/CD processes across Web, Mobile, and Core Services teams, ensuring alignment with enterprise standards established by Enterprise Architecture and Platform Engineering. Additionally, this role manages a small technical team responsible for Akamai and other shared platform capabilities that support digital products and services. The Manager, Managed Platforms is accountable for vendor governance, platform health, operational performance, platform adoption, deployment process compliance, and continuous improvement across the managed platform ecosystem.

RESPONSIBILITIES Managed Platform Governance & Vendor Management Oversee MSP teams responsible for administration, configuration, enhancement, and support of managed platforms. Ensure managed platforms are configured and optimized to meet the needs of Web, Mobile, Ecommerce, and business stakeholders. Monitor platform health, performance, availability, and operational effectiveness. Ensure MSP teams maintain platform documentation, operational procedures, and support processes. Establish and track service level expectations and operational KPIs. Review platform utilization and identify opportunities for optimization and cost efficiency. Vendor Relationship Management Oversee vendor relationships for managed platforms including Adobe, Salsify, Algolia, Contentsquare, and other related providers. Ensure MSP teams coordinate vendor support requests, issue resolution, escalations, and ticket management. Monitor vendor performance and support responsiveness. Stay informed on vendor roadmaps, upcoming releases, new capabilities, and platform enhancements. Evaluate platform enhancements and communicate relevant opportunities to stakeholders and leadership. DevOps Governance & Deployment Enablement Lead DevOps resources responsible for supporting deployment processes across Web, Mobile, and Core Services teams. Ensure compliance with CI/CD standards and deployment practices established by Enterprise Architecture and Platform Engineering. Partner with technology leaders to continuously improve deployment reliability, efficiency, and automation. Monitor deployment health, release processes, and operational metrics. Identify opportunities to improve developer experience and delivery velocity through automation. Shared Platform Operations Lead a small team of Developers and Quality Engineers responsible for Akamai and other shared technology capabilities. Ensure reliable operation, performance, and maintenance of shared platforms. Coordinate support, upgrades, security remediation, and