Product Concern Engineer

Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. In this position... The FCSD CIDR Product Concern Engineers use tools and data resources to identify vehicle concerns that cannot be repaired using existing diagnostics, parts and/or software. They perform additional detailed analysis to define concerns, identify the scope of vehicles affected, and make recommendations on the elements required of a successful remedy. The PCE supports resolution efforts by coordinating service trials, performing service readiness actions to define parts and/or software requirements, and authoring bulletins and messages for dealers.